Hi Sherrie K,

Good day! Thank you for posting your question. We apologize for any inconvenience we may have caused you. At Choxi, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

For us to be able to assist you accordingly, could you please provide us with your order number & details at experience@choxi.com or you may also send it by sending us a message in this website? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Choxi - Everything You Love, For Less.