jClub.com Questions & Answers

Hi, Good day! Thank you for your inquiry. As stated on our website's FAQ page: "Cancelling Orders Orders can be cancelled until they are sent for fulfillment. All orders will have a minimum of two hours in which they can be cancelled. To cancel your orders, please contact our customer care at customercare@choxi.com, or visit our Customer service page for further modes to contact us. For refunds after this point, please follow the "Return Procedures" that we've set out above for guidance, as your items will already be in process thanks to Choxi's™ quick shipping policy." For further information, you may also visit our FAQ page at www.choxi.com/info/faq. If you need further assistance, you may contact us through this link: https://www.choxi.com/info/customer_service. Thank you. Always here to help! Customer Relations Choxi - Everything You Love, For Less.

Dear Patricia, Thanks for reaching out! Here at Jclub.com our return policy and the process to return is simple. We issue FREE return labels through via email. Once you have received the return authorization email, there will be a list of instructions on how to successfully return items you would not like to keep. All the way at the bottom of the email there will be an attachment. The attachment is the return label. All you have to do is print the return label out and stick it on to The package. Please call us to get your return label (+1 844 465 2582) We are opened Monday through Friday 9am to 6pm Or feel free to email me personally: Stephanie@jclub.com Kind Regards, Stephanie.

Hello Lynette, I sincerely apologize for the negative experience you encountered. Although what was done can not be undone, I really want to turn your negative experience into a positive experience. Do you mind emailing me your order number and account information? So that we can turn things around for you and get to the bottom of your situation. Down below is my personal email address. Stephanie@jclub.com I look forward to hearing from you! Kind regards,

Dear Joanne, I sincerely apologize for the delay. I will love to turn your negative experience into a positive one! Please email me personally with your order number and account Information. This way I can better assist you and better explain how our return process and policy works. Down below is my email address. Stephanie@jclub.com I look forward to speaking more with you! Kind regards, Stephanie

Hello Malissa, This is Agent Stephanie from JClub. We ship pretty fast, Usually takes 10 days to 2 weeks for you to receive your order. Also we are indeed located in the United states. If you have any more questions feel free to email me personally, As I will be More than happy to assist you with any other questions or concerns you may have! My email is listed down below. Stephanie@jclub.com

Hello Sue, This is Agent Stephanie from the Jclub support team. I am personally reaching out to you today to assist you with your question. In order to better assist you, I need some more information from you, as the little info you provided is not enough to locate you in our systems. If I may ask can you provide me the full name of the item or a direct link to the item you really want? I will be delighted to assist you further with your request Please email me directly at Stephanie@jclub.com, as I will be delighted to further assist you. Kind regards, Stephanie@jclub

Hi Lisa, A lot of our customer organically come to sitejabber to leave a review, however, most reviews and feebdack is left via google: https://www.google.com/shopping/ratings/account/metrics?q=jclub.com&c=GLOBAL&v=1&hl=en_US If you would like to unsubscribe from our emails, you may do so here: https://www.jclub.com/account/email_prefs

Please contact support - support@jclub.com

Hi James, Please reach out to our support staff who will be able to assist: support@jclub.com