jClub.com FAQ | Sitejabber

Question:

How do i unsubsribe from their emails, the unsubscribe option does not work How do i unsubsribe from their emails, the unsubscribe option does not work

Answer:

Hello, Please email support@jclub.com and they can assist with the unsubscription.

By Irving O., Director Of Customer Service & Call Quality over a year old

Question:

Do you ship free to canada? and do you ship to a po box #? Do you ship free to canada? and do you ship to a po box #?

Answer:

Hi Bonnie, Unfortunately, we do not ship to Canada. We can ship to shipping services over the border if you are close to one and can drive over for pick up.

By Irving O., Director Of Customer Service & Call Quality over a year old

Question:

I recently ordered several things and received them, but it was supposed to include a $5 coupon for next order, none of the packages included a coupon I recently ordered several things and received them, but it was supposed to include a $5 coupon for next order, none of the packages included a coupon

Answer:

Hi Susan, You should have received an email from us with the $5.00 coupon. If you did not get it, please write in to support@jclub.com

By Irving O., Director Of Customer Service & Call Quality over a year old

Question:

I cannot sign into your website...why is that??? need to order more slippers..i have tried logging in 8 times and cannot do so...are you no longer in business? I cannot sign into your website...why is that??? need to order more slippers..i have tried logging in 8 times and cannot do so...are you no longer in business?

Answer:

I need to longer to use my credit that is with you. My money was not sent back to my card rather it was given as a store credit and now I can not log on to the website to buy few items.

By Kemmy B. over a year old

Question:

I ordered stuffabout the middle of oct and havent recieved any thing ...whats the problem? I ordered stuffabout the middle of oct and havent recieved any thing ...whats the problem?

Answer:

Same here! Ordered 10/18 and still nothing and website and phone don't work! SCAM!

By sarah o. over a year old

Question:

Is there a way to find a " return address "? i need to return some ankle boots that do not fit!

Answer:

It appears Choxi is out of business. You can try to file a chargeback claim through your credit card bank for delivery of wrong item(s).

By Tom C. over a year old

Question:

Can i get a refund for a jewelry item (genuine diamond heart pendant necklace) that i do not want to keep? what are my options? Can i get a refund for a jewelry item (genuine diamond heart pendant necklace) that i do not want to keep? what are my options?

Answer:

Hi Christina, Good day! Thank you for posting your question. If the item is within our return policy and return period, you can certainly send the item back for a refund. For us to be able to assist you accordingly, kindly e-mail us your order number & details to experience@choxi.com or customercare@choxi.com. You may also send us a message through this website. We promise to get back to you within a maximum of 24 hours with a superb solution. We look forward to hearing from you and resolving this for you soon. Again, sorry for the inconvenience. Always here to help! Customer Relations Choxi - Everything You Love, For Less.

By Choxi C. over a year old

Question:

Do you still exist? Do you still exist?

Answer:

Hi Sherrie K, Good day! Thank you for posting your question. We apologize for any inconvenience we may have caused you. At Choxi, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan! For us to be able to assist you accordingly, could you please provide us with your order number & details at experience@choxi.com or you may also send it by sending us a message in this website? We promise to get back to you within a maximum of 24 hours with a superb solution. We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience. Always here to help! Customer Relations Choxi - Everything You Love, For Less.

By Choxi C. over a year old

Question:

Where is my order that i paid for in july?

Answer:

Hi Ninna A., We are so sorry to hear about the trouble with your order. At Choxi, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan! To help us fix this issue for you, could you please provide us with your order number by sending us a direct message through this website or you may also send an email to experience@choxi.com? We promise to get back to you within a maximum of 24 hours with a superb solution. We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience. Always here to help! Customer Relations Choxi - Everything You Love, For Less.

By Choxi C. over a year old

Question:

Hello please contact all the type of watchs you have on the site i think you take some off it used to bee a lot more thank you. Hello please contact all the type of watchs you have on the site i think you take some off it used to bee a lot more thank you.

Answer:

Hi Baron, Good day! Thank you for posting your question. I apologize, but I have reviewed your inquiry and Im unsure how best to be of assistance. Please provide me with a detailed description of your concern and I will promptly respond. If you need further assistance, you may also contact us through this link: https://www.choxi.com/info/customer_service or send an email to experience@choxi.com. We are hoping to turn this incident to a positive Choxi experience. Always here to help! Customer Relations Choxi - Everything You Love, For Less.

By Choxi C. over a year old

jClub.com Questions & Answers

How do i unsubsribe from their emails, the unsubscribe option does not work How do i unsubsribe from their emails, the unsubscribe option does not work

Do you ship free to canada? and do you ship to a po box #? Do you ship free to canada? and do you ship to a po box #?

I ordered stuffabout the middle of oct and havent recieved any thing ...whats the problem? I ordered stuffabout the middle of oct and havent recieved any thing ...whats the problem?

Is there a way to find a " return address "? i need to return some ankle boots that do not fit!

Can i get a refund for a jewelry item (genuine diamond heart pendant necklace) that i do not want to keep? what are my options? Can i get a refund for a jewelry item (genuine diamond heart pendant necklace) that i do not want to keep? what are my options?

Do you still exist? Do you still exist?

Where is my order that i paid for in july?

Hello please contact all the type of watchs you have on the site i think you take some off it used to bee a lot more thank you. Hello please contact all the type of watchs you have on the site i think you take some off it used to bee a lot more thank you.

Can’t see your question? Ask to get answers from the jClub.com staff and other customers.

jClub.com Questions & Answers

How do i unsubsribe from their emails, the unsubscribe option does not work How do i unsubsribe from their emails, the unsubscribe option does not work

Do you ship free to canada? and do you ship to a po box #? Do you ship free to canada? and do you ship to a po box #?

I ordered stuffabout the middle of oct and havent recieved any thing ...whats the problem? I ordered stuffabout the middle of oct and havent recieved any thing ...whats the problem?

Is there a way to find a " return address "? i need to return some ankle boots that do not fit! Is there a way to find a " return address "? i need to return some ankle boots that do not fit!

Can i get a refund for a jewelry item (genuine diamond heart pendant necklace) that i do not want to keep? what are my options? Can i get a refund for a jewelry item (genuine diamond heart pendant necklace) that i do not want to keep? what are my options?

Do you still exist? Do you still exist?

Where is my order that i paid for in july? Where is my order that i paid for in july?

Hello please contact all the type of watchs you have on the site i think you take some off it used to bee a lot more thank you. Hello please contact all the type of watchs you have on the site i think you take some off it used to bee a lot more thank you.

Can’t see your question? Ask to get answers from the jClub.com staff and other customers.

Is there a way to find a " return address "? i need to return some ankle boots that do not fit!

Where is my order that i paid for in july?