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Judaica Web Store Questions & Answers

279 reviews
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Here’s what consumers have asked with answers from Judaica Web Store staff and previous consumers.

8 questions answered
0% answered in 1 day
Question:

Why all the bad reviews is the service really that bad?

Answer:

It is awful! Stay away. I might as well have taken a $100 bill & thrown it in the garbage.

By Nancey B.
See more answers (6)
Question:

Answer:

Dear Customers! We are sorry for the delay you had in receiving a response. Please note that around the beginning of this year we have had same major managerial changes in the company. Thankfully, everything is being dealt with and we'll be sure to get to you within 24 hours. Please note that it is Fridays and Saturdays that are not working days here in Israel. Thank you! Shlomi Customer Service JudaicaWebStore

By Arik B.,
See more answers (3)
Question:

I paid $19+ to get packaged delivered faster, but i haven't received any notification the item being shipped. how long does it take?

Answer:

Our agent is working on your case and will respond to you.

By Arik B.,
Question:

Why haven't i gotten a shipment notification and my order was placed 11/27. it should have arrived by now, but not communication from the company,

Answer:

Hi Lisa, I am sorry to hear that. Can you please email us your order number to customerservice@judaicawebstore.com All the best, Judaica Webstore.

By Arik B.,
Question:

Purchased an item eight days ago still haven't received my package how long does it take to normally receive items

Answer:

Hi Elliot, Thank you for your order. Can you please email us at customerservice@judaicawebstore.com with your order number so we can assist you. All the best, Judaica Webstore

By Arik B.,
Question:

The double necklace thstbforms the star of david. could you please tell me if the chain is not real thin and delicate? would like a sturdy chain

Answer:

Hi Linda, Could you please provide me first with the SKU (product code) of the item you're referring to? It is located on the product's page, below the title of the product. Also, feel free to open a support ticket by e-mailing customerservice@judaicawebstore.com

By Arik B.,
Question:

If i ordered item now would it be delivered to new york by passover?

Answer:

Doubtful. Their shipping is the reason for most of their bad reviews, it takes a LONG time for anything to arrive.

By Don D.
Question:

Why do you lie about the express 3-4 shipping that you charge extra for, but i have not received my merchandise in 13 days?!

Answer:

They lie ALL the time on shipping. Truly- until they get this together and get some integrity, this company should go out of business.

By Jen M.
Question:

Hello, i am awaiting the tracking number for the chumash i bought online. my account has been charged. my order number is 8000000005.

Question:

When will my item be shipped? order # 000000026

Can’t see your question? Ask to get answers from the Judaica Web Store staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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