We apologize if you have not received a response from us via email & chat. We want to assure you that we do respond to every message we receive, and it is possible that our response may have been overlooked. For email it may went to your spam or junk folder.

About your refund. Could you please advise what is your order number so that we can check?

Or please contact us with your order number via email support@justfashionnow.com / chat again. Rest assured that upon receiving your message, we will promptly investigate and respond accordingly.