Hello,

We apologise for the delay in our answers. We recommend you to contact us directly on the Live Chat. This way we will be able to directly assist you with the matter.

Please contact us anytime you need help. We are available for you 24/7.

Best regards

Kinguin Customer Support

I used live chat and my problem was resolved a few minutes later but not sure about cases. I just needed to confirm email address to process order.

It can take weeks, they are lie regarding they create a ticket and no e-mail received. They really don't care. Mostly they would lock your funds away and keep them for their own liquidity.

Usually 24 hours. If in 24 hours you received no answer hit them up via live chat and they will speed up everything. Just be patience as sometimes they ask you to wait another day to receive feedback from the seller or something and contact them via livechat again if you are not contacted back, but after that you'll get your issue resolved.