Kinguin

Email was hacked and the hacker used it to sign up to kinguin.net and go on a shopping spree, wanna guess why they used this site. Well apparently according to customer service this site is not responsible for anything on this site. If you are a scammer or thief then this site is a haven for you with no consequences. Naturally that means I was not refunded.

They messed up my currency and that made the item more expensive than if i bought it from the original store. Customer service didn't do anything to help me. Will not return

It's very likely you will get used or invalid keys from them, while they just give excuses to deny the problem. Don't risk your hard earned money and choose a reliable seller like fanatical, gmg or simply buy from Steam on sales.

Hey fellow gamers,

I've run into a major issue on Kinguin and need your input. Despite having a clear purchase history on both the Kinguin site and PayPal, most of my acquired keys—over 100 of them—are mysteriously missing from my account. 🎮😟

Currently, only two or three are visible, and it's got me seriously concerned. Has anyone else experienced this?

I've reached out to Kinguin Support for help, but in the meantime, I wanted to give you all a heads up. Check your accounts, folks! If you've encountered something similar or have any advice, let me know.

Gaming community, unite! 🚨🎮 Let's help each other out.

Cheers,

Information about region is to less visible. And you cant return keys,

I've got answer from kinguin support but it's only for good PR because never after answer me. Blame you kinguin.
I don't recommend for anyone.

I bought an office key for mac and it was claimed by someone, most likely the merchant, before I could use it. Kinguin customer support took around 10 days to finally resolve the claim and they say since the key was claimed after purchase, it must be my fault. They work with shady merchants so be careful buying from them as Kinguin will do nothing to help you. Kinguin might look cheap but if you run into any problems, they will screw you over.

I've had some questions or mix-ups while using Kinguin. The customer support chat was more polite than I expected. They solved my issues relating to coupon codes and offer listings. Thank you particularly to Margo. I'm a happily returning customer.

I paid a fair amount for Norton 360 premium 2 year's subscription, i am incredibly happy with the customer service, i had the key and activated after 3 minutes and i think that's great. The price was cheaper than other sellers or the official site. Overall, my experience was great and i look forward buying again from them. Thank you very much.

I bought an ESET Internet Security license from them for two years, after three months the license stopped going through claiming the license already in used. After an inquiry it turns out the license is registered on other computer.
I was able to contact with the owner and he told me they sold me a stolen license.
I opened inquiries about the issue in their customer service. For now, they are not answering.

I purchased a steam key on kinguin.net. It was stated to be invalid in the steam app. I have contacted kinguin numerous times and have received no response at all. So, I am effectively out this money - there is no recourse. I have had to dispute at paypal and with my credit card. My recommendation is to avoid this site if you value your time and if you don't want to enter into a long dispute process. This business is unreliable and sells invalid items. Zero stars. Avoid this site.

UPDATE: 12/30/20 - received refund. However, this was only after a lot of time and effort spent starting on 12/17. If the site would communicate more promptly a lot of the negative experience could be improved.

Purchased a code from the site that was already used/redeemed. Contacted support and was very patient in giving them ludicrous amount of information they requested. After more than 10 days - they still refuse to refund me or replace the purchase with an active key. Beyond fraudulent.

Despite claiming certain merchants have great standing you cannot add a review to them nor view others. I bought to copies for me and a friend and had it bot sniped seconds after purchase so I couldn't refund or anything. Used to trust the site but it seems as they don't care about customers views or experience.

I'd never use Kinguin again!
I'm all for a bargain but their not worth it. 1st, while advertising Office 10 for $34, at check out they add 2 BS fees and the price goes to around $41. But worst, their access code did not work! I tried all 3 ways they suggested before reaching out to their Customer Service. Initial response was reasonably timely, 1/2 a day maybe, but instructions were not clear so I wrote asking clarification questions. After no response I had to hire a tech at $80 to get it to work. More cost than just buying from recognized places for $100, plus delay and aggravation! I'd give a 0 stars if I could!

I've been a customer for a few years now and I noticed support tends to answer much more quickly the higher the sum you've paid. But stuff is mega cheap anyway so it's fine. Purchase protection is important, so don't be a scrooge and add that as well, otherwise you may have a bad time if something goes wrong.

I stumbled across Kinguin about a year ago looking for some cheaper alternatives to Steam. I've placed maybe 5 orders for a total of maybe about $40. I've also looked into selling a few keys myself on there. The prices you get are great when you compare them to full retail. Also, even though I don't spend much there, the two times I've used their chat feature they've been amazingly friendly and treated me like I've been the guy paying to keep the lights on. I've only ever had one issue with a key that was already used, and even though I didn't opt for the buyer protection they went ahead and took care of coordinating everything to make it right. It was only a $1.39 game, but again, they treated me like my issue was the most important they had to do. I've used a few similar sites, but after my last experience with Kinguin, I won't be going anywhere else again.

I purchased the XBOX Live 3 month subscription. Had a problem with confirming my email address because Paypal's email was different than the one listed on account info. Contacted the live chat and problem was resolved.The code works! Thanks so much

Had an issue with activating a Windows 10 key. I contacted customer service via live chat. Within 5 minutes I was paired with a rep who quickly identified the problem and provided a fix. I will 100% continue business with Kinguin.

Got a key that doesn't work, company asked for screenshots as proof, I have now sent them three times and they still haven't given me my money back. Have had to go through PayPal, am preparing to have to fight over this for months. Really wish they would just admit their mistake and refund me. Will happily revise this review if/when that happens.

After few orders they ask me for verification. I passed it and they dispatch my order, but they were switch off credit card option at checkout for me. Nice move! Steam, I bring this money to you, because other is so frightened =)

I had ordered a buy and play season pass. Long story short I got a code that was already registered to someone else account. I contacted customer support and they told me they could offer me a refund if I provided screenshots of it not working in email. I added full proof with screenshots yet they continue to say it works, when it doesn't. Ive ordered before from this company twice and I know what would work and this didn't. They also felt like threatening me in email to cancel my PayPal case for the expired/used code with their "legal department" to cancel it, and were super unhelpful in general. They denied me a refund for the bad code several times even with proof of full screenshots of the codes not working. Beware of this company selling fake/used codes there will be no way to get your money back unless you charge back with your bank.

As a key distributor, it is inevitable that there will be a few issues on occasion with purchases. However every time I have had one, as a buyer or seller, the support team have been polite and very responsive to my issues!

Not a good experience. The extra, premium Buyer protection was purchased but useless. We *completely* followed their demands (screenshot after screenshot provided, etc.) but Kinguin refused even a partial refund. We are hoping to never do business with Kinguin in the future.

Also, we submitted 6 positive reviews and 1 negative review regarding various purchases. All of our positive reviews were published, but our single, negative review was marked as "Not Approved" in their site and was not published.

Disappointed with you Kinguin :/

Initially I was sceptical about this company providing game keys for very low prices, but since we're talking about a few Euro's here I figured I'd just take the risk.

I was hardly surprised when the key I got was already used. I figured this was just another scam company, but decided to fill out a ticket and contact support anyway.

To my surprise, the live support chat was both quick and extremely helpful. I got a new key in minutes that worked. The support person even waited for me to get the new key and activate it to make 100% sure the new key did actually work.

All in all, I'm a happy customer that would certainly recommend this company.