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on 10/27/19I contacted the airline and got that portion refunded quite quickly. The agents fee portion from Kiss and Fly, well after endless emails and phone calls, they finally admitted I was entitled to a refund of their fees. I'm yet to get them though. I'm going to reach out to my credit card company and consumer affairs. Out of curiosity, did you credit card get scammed after using Kiss and Fly? Mine did. Good luck. Hope you get your money back.