Kiwi.com Questions & Answers

I have reserved 7 flight through Kiwi with Spirit Airlines. Within 24 h I realised that I made a mistake on the flight date. I made a change and saw that Kiwi wanted to charge for both flights. When I told them I thought I could be reimbursed, they told me to go through the refund process on their website. I did. Just to make sure, I called Spirit and explained the issue. They said that they would fully reimburse Kiwi because the change was make within 24 h and it was an american law. Today, I received the answer for my refund request and Kiwi said they could not get reimbursement from the airline and I would have to pay double. When I tried to reach them to tell them there had to be another way, all of their contact information on their website was 'temporarily unavailable'. I feel like they have stolen from me.

Its only on kiwi.com. You need to log in and they click on your past or future trip. Then you will see an area where it says refunds and cancellations. You will click on it.

Kiwi makes money from air flight cancellations and mistakes they make because They will refund nothing! I even bought add on insurance. That doesn't prevent them from dismissing it will all sorts of unreasonable misdirection. They have no right to operate and be so big... at the expense of poor unfortunate customers who spend their hard earned money to travel. The give the aviation industry a really bad name.

Booking service... and a bad one on the market. Outrageous and not responsable to their customers

There is no doubt that Kiwi.com is a scam. If you want to get your money back, then email the US Department of Transportation (douglas dot e dot davis at dot.gov) and CC the CEO of Kiwi.com (oliver dot dlouhy at kiwi.com), the Vice-President of Customer Services (Petra dot Reiter at kiwi.com), and the head of customer servcies for the EU (anna dot cavazzini at europarl.europa.eu) Good luck and do not use them again.

Because people don't know and they offer cheap flights.

Kiwi.com are crooks and charlatans. Avoid them. Dispute the charges with your bank if you can, and then spend 30 minutes online piling bad reviews till they are out of business.

Because it is totally unreliable. Do not try to contact their customers' service because nobody would reply you.

Don't book with Kiwi, under any circumstances. Misleading, deceptive scammers with customer service people who deliberately stuff you around and waste your time until you give up.

There is no doubt that Kiwi.com is a scam. If you want to get your money back, then email the US Department of Transportation (douglas dot e dot davis at dot.gov) and CC the CEO of Kiwi.com (oliver dot dlouhy at kiwi.com), the Vice-President of Customer Services (Petra dot Reiter at kiwi.com), and the head of customer servcies for the EU (anna dot cavazzini at europarl.europa.eu) Good luck and do not use them again.