Lilicloth Questions & Answers

Ask a question

Here’s what consumers have asked with answers from Lilicloth staff and previous consumers.

61 questions answered
7% answered in 1 day
Question:

Is lilicloth.com a scam or a legit company?

Answer:

Sorry for all inconvenience. We will try our best to improve it. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth

By - l.,
See more answers (10)
Question:

How easy is it to get a hold of customer service at lilicloth.com?

Answer:

Sorry for all inconvenience. We will try our best to improve it. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth

By - l.,
See more answers (9)
Question:

What made you choose lilicloth.com over similar businesses?

Answer:

Sorry for all inconvenience. We will try our best to improve it. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth

By - l.,
See more answers (6)
Question:

Do most of the women's long sleeve t-shirts run small or large? i usually wear a medium,

Answer:

Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.

By Miss W.,
See more answers (2)
Question:

Answer:

Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!

By Miss W.,
See more answers (2)
Question:

Hello m'y ordre # us hbkqd00263702 placed on 2021-01-03. would like to return some items but can mot find the « return request « can you help.

Answer:

We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth

By - l.,
See more answers (2)
Question:

I placed an order last week and never got an order number

Answer:

Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!

By Miss W.,
Question:

When will i receive my order hbkqd00479829

Answer:

Hi Vera Collier, HBKQD00479829 Your order HBKQD00479829 was shipped and somewhat delayed by the customs. Now it has arrived in LOS ANGELES, CA, 90040 and USPS will handle the delivery soon. We've also sent you an email with more details and you can cehck the inbox and spam emails. We do apologize for the delay caused and thanks for your patience. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Happy holidays!

By Miss W.,
See more answers (2)
Question:

They put up nice photos then send a cheap, bad quality version of that garment seriously awful. can't return and get refund. very disappointed.

Answer:

Sorry for your unsatisfied. Could you tell us your order number so that we can check and handle this issue for you? We will always strive to improve the quality and service of our products and strive to create a better shopping platform. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth

By - l.,
See more answers (2)
Question:

If clothes don't fit who pays return shipping

Answer:

Customers are responsible for return shipping fee.

By - l.,
See more answers (2)

Can’t see your question? Ask to get answers from the Lilicloth staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
Have a question about
Lilicloth?
Post Review