I ordered a S size Herman Miller Aeron chair. It came in with a S size of seat but M size of backing. How can I get replacement?

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I ordered a S size Herman Miller Aeron chair. It came in with a S size of seat but M size of backing. How can I get replacement?

asked by Peter A. on 8/24/17

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madison s. [Madisonseating Rep] · Answer 1 · 2017-08-25T08:33Z

madison s. [Madisonseating Rep]

on 8/25/17

Hi Fong,
Our records indicate that you were sent an email apologizing for the error in sending you a the Size B chair and not the Size A chair as requested. We offered you a generous compensation to keep the incorrect size chair or the option of picking up the chair for full refund or exchange. In fact, a fedex pre-paid label was already sent to you.
Please contact our customer service department if you did not receive this information.
The Team at Madisonseating.com

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I ordered a S size Herman Miller Aeron chair. It came in with a S size of seat but M size of backing. How can I get replacement?

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