Thank you for your interest in Madison Seating, currently the largest retailer in North America for brand name office chairs at the lowest prices possible!

The "Open Box Specials" featured on our website are a great way to save money on the best selling chairs on the market today.

"Open Box" simply means, the item is out of the original packaging. The chair was either, returned, refurbished, on display or has been in inventory for awhile and since been placed on a clearance.

The merchandise is in perfect working condition and 100% authentic.

In addition, you will be provided with a 30 day money back satisfaction guarantee and 10-year Madison Seating warranty.

We are so confident that our prices are currently the lowest on the internet we are willing to not only match but beat anyone selling these item(s) at a lower cost.

It's way less because they send you broken products. They may have started as genuine, but they are broken (beyond cosmetic) and customer service is beyond rude. Pay the extra to shop somewhere else. You'll be glad you did.