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MrFluffyFriend has a rating of 2.2 stars from 421 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MrFluffyFriend most frequently mention customer service, dog bed, and credit card problems. MrFluffyFriend ranks 682nd among Pets sites.
This company responds to reviews on average within 14 hours
I love my dog's new bed! It is pearl white and sort of adds a bit of luxury to my bedroom! Since my dog mainly uses our bed, she hasn't discovered her new fluffy bed but she will, in time. If not, I'm going to snuggle up in it!
They make this bed look super fluffy and nice, but it's so deceiving. It's not thick or well cushioned, the only thing fluffy is the furry type fabric that makes it appear thick. I purchased 2 XXL sized beds for my fur babies at $80 each. I assumed they would be nice, fluffy, good quality BUT one only lasted one night. The thickness is just a tad taller than my Burt's Bees tube of chapstick that I placed next to it to show size on my picture I posted.(ZOOM IN to see the chapstick). My dog had a hole in one of the supposed "quality" beds and the cotton that it's stuffed with is minimal. I emailed and they are willing to give me $12 back. Totally a waste of money! I've bought much cheaper beds that have never been torn up. I just thought these would be super nice for my sweeties. Bad choice and $160 lost.
They make this bed look super fluffy and nice, but it's so deceiving. It's not thick or well cushioned, the only thing fluffy is the furry type fabric that makes it appear thick. I purchased 2 XXL sized beds for my fur babies at $80 each. I assumed they would be nice, fluffy, good quality BUT one only lasted one night. The thickness is just a tad taller than my Burt's Bees tube of chapstick that I placed next to it to show size on my picture I posted.(ZOOM IN to see the chapstick). My dog had a hole in one of the supposed "quality" beds and the cotton that it's stuffed with is minimal. I emailed and they are willing to give me $12 back. Totally a waste of money! I've bought much cheaper beds that have never been torn up. I just thought these would be super nice for my sweeties. Bad choice and $160 lost.
Products used:
XXL PET BED.
In My Opinion -
The bed quality is substandard and the size of the bed is inadequate and we purchased the XXL.
My dogs head lies over the side and he cannot stretch out fully. ( Golden Retriever)
With a name like Mr FluffyFriend you think ( wrongly) they are UK based but they are located in CHINA
To return the bed to CHINA FROM THE UK would cost the same price as the actual bed £70.
I blame myself for not reading these reviews and hope to help other people from making a MISTAKE!
Hi there, Alan!
I'm really bummed to hear that you're having a tough time with this. It looks like we've been trying to sort things out for you through email, but if that hasn't been helping or if there's anything else you need, just shoot us a reply to the last message from our support team. They're totally here for you and want to make sure everything's all good.
Thank you for letting us know how you're feeling.
Take care!
Be carefully, This company does not show correct address or a phone number you can call with your complaints. Will not return your money! This is a SCAM. Sent back with priority mailing and tracking number to a name *. I have receipt from my credit card
*Personal details redacted by admin
Tip for consumers:
DO NOT USE THIS COMPANY
Hi Jacqueline,
We apologize for your experience with your recent order. Your satisfaction is our priority, and it's disheartening to hear about the mix-up with your bed and the subsequent challenges you faced. Please know that we take your feedback seriously and are committed to resolving this matter promptly.
Regarding the incorrect address and phone number, I assure you that it's not reflective of our usual practices. We currently don't offer phone support, however, we respond to emails promptly 24/7 via info@mrfluffyfriend.com and we always aim to ensure seamless communication and transparency.
Unfortunately, we cannot identify your order number for us to check anything. For further assistance, please reach out to our customer support team again, and we'll do everything we can to assist you promptly.
Thank you for bringing this to our attention, Jacqueline. Your feedback helps us improve, and we appreciate your patience and understanding.
Respectfully,
Sarah
Team MrFluffyFriend™
I love my dog's new bed! It is pearl white and sort of adds a bit of luxury to my bedroom! Since my dog mainly uses our bed, she hasn't discovered her new fluffy bed but she will, in time. If not, I'm going to snuggle up in it!
Products used:
Dog bed
Thank you for sharing your experience with us, Julie! It's heartwarming to hear that your pup has a cozy spot awaiting her in your bedroom. We hope she discovers the comfort of her new fluffy bed soon, but until then, enjoy those snuggles together! If you ever need anything else for your furry friend, don't hesitate to reach out.
Warm regards,
Sarah
Team MrFluffyFriend™
These beds are smaller than they are shown. However that is the tip of the iceberg. After just six weeks the bed is completely broken down. They are stuffed with the cheapest fill and appear in the photos as being very supportive. I bought two XXL for my daughter and paid over 130.00 and both beds look ready for the trash. I should have went with Furryfuzzy. They cost more but are a much higher quality.
Save your money, don't buy this poor quality product!
Tip for consumers:
It is worth using quality products than have a poor review.
Products used:
XXL dog bed x 2.
Hey Sharon,
I'm truly sorry to hear about your experience with our XXL dog beds. Your feedback is invaluable to us, and we genuinely apologize for any inconvenience caused. We strive to provide products that meet both quality and durability standards, and it's disheartening to learn that we fell short in your case.
We understand the importance of transparency and accuracy in product representation, and we'll certainly take your concerns into account for future improvements. Unfortunately, you didn't provide your order number for us to check anything. If there's anything we can do to make this right for you and your furry friends, please don't hesitate to reach out to us directly at info@mrfluffyfriend.com.
Thank you for bringing this to our attention and giving us the opportunity to address your concerns. We appreciate your honesty and the chance to learn and grow from this experience.
Warm regards,
Sarah
Team MrFluffyFriend™
They create fake usps tracking info and never deliver. Credit Card company saw right through it and gave me my funds back. And to top it off, fluffy tried to convince to ask credit card company to reverse charge back so they could issue a refund. I'm not that stupid to fall for that. Why do that when it's already been resolved to my benefit
Tip for consumers:
Stay away from them
Products used:
Never rec’d order
Thank you for bringing this matter to our attention, Wayne. We want to assure you that MrFluffyFriend™ does not engage in such practices. We apologize for any inconvenience caused and appreciate your cooperation with your credit card company. Rest assured, we take such feedback seriously and are continuously working to improve our services. Unfortunately, we can't check on the concerns you've raised since you didn't provide your order number.
If there's anything else we can do for you, don't hesitate to send us an email again at info@mrfluffyfriend.com.
Best regards,
Sarah
Team MrFluffyFriend™
The bed did not have a proper amount of stuffing. It was not a XX large bed. Maybe a medium size bed. There is no way to return it because you'll have to pay an additional $85 to have it shipped back so it would be pointless.
Tip for consumers:
Do not buy this overpriced bed.
Products used:
You have 30 days to return the bed. You pay for the return shipping. Because you are returning the bed back to China it would have cost 85. 00
Thank you for sharing your experience with us, Elicia. We're truly sorry to hear that the size and quality of the bed did not meet your expectations. Your feedback is invaluable to us as we strive to improve our products and services.
We understand your frustration with the return process and the associated costs. We'll certainly take your concerns into account as we reassess our policies to better serve our customers.
If there's anything specific we can assist you with, please don't hesitate to reach out to our customer support team again. Your satisfaction is important to us, and we're here to help however we can.
Warm regards,
Sarah
Team MrFluffyFriend™
My dog is a border/Norfolk terrier crossbreed and measures 24 inches from nose to start of tail and a medium bed was too small for him as he could not lay out flat.l sent an email to the company and received a reply,offering me another larger bed with a 30% discount and to keep the first bed which we will use in the car for long trips.First bed medium changed for XL which is right size to lay out in.He loves it lots of room for daytime lounging and night time sleeping.
Thank you for sharing your experience with us, Dennis! We're delighted to hear that we could assist you in finding the perfect bed size for your furry friend. Providing comfortable lounging and sleeping spaces is our priority, and we're thrilled that your dog is enjoying the XL bed. Should you need anything else, feel free to reach out.
Warm regards,
Sarah
Team MrFluffyFriend™
When they say something is too good to be true...it is. It's taken 9 business days to fulfill my order. It's been stuck at a consolidator for 2 days. USPS status says still awaiting the item. Customer service is clearly offshore using generic macros. At this point, I'm hoping this thing is next to Jesus and sliced bread when it shows up, but based on these reviews, I don't have much hope.
Products used:
Dog Bed
Dear Anneke,
We sincerely apologize for the delay you've experienced with your order. This is not the level of service we strive to provide at MrFluffyFriend™. We understand your frustration and are actively working to resolve the issue. Please rest assured that your satisfaction is our top priority, and we appreciate your patience.
If there's anything specific you'd like us to address or if you have additional concerns, please feel free to reach out to our customer support team again. We're committed to making things right for you.
Thank you for bringing this to our attention, and we appreciate your understanding.
Best regards,
Sarah
Team MrFluffyFriend™
I bought a dog bed on the myfluffyfriend.com website.
The website stated that "if you or your pet decided it's not a perfect fit, 100% refund is assured" - THIS IS NOT TRUE.
The bed I bought got broken after the first laundry, and I wash everything on a delicate regime only.
The customer representative "*" first said they don't refund because I washed it on high temperature (this is not true), and after several emails offered 15% discount.
After my first review they reach out again and offered 30% discount.
All attempts to talk to a manager are useless.
This is not an American business.
They are scammers.
Do not buy anything from them unless you want a headache and nothing else. You will waist your money and time.
* Personal details redacted by admin
Tip for consumers:
Scammers, not a normal business
Products used:
Dog's bed
Dear Ekaterina,
Thank you for sharing your experience. We apologize for the inconvenience caused by the quality of our product and the subsequent communication. Rest assured, we take customer feedback seriously and are actively working to improve our services.
Kind regards,
Sarah
Team MrFluffyFriend™
I ordered two blankets, a small and medium. It looked like a fuzzy pillowcase sewn together. The blankets were rather small and I paid $63 for both of them. Came from China and on my credit card was listed as a different company. I wanted to return them, but with their 30 day policy, they would not get to China in regular mail. I would steer clear from this company.
Thank you for sharing your feedback, Deb. We're sorry to hear about your disappointment with our blankets. We strive to provide high-quality products and a seamless shopping experience. Unfortunately, you didn't provide your order number for us to check anything. Please send us an email at info@mrfluffyfriend.com for us to be able to assist you further. Your concerns are duly noted, and we'll work towards improving our offerings and policies.
Best regards,
Sarah
Team MrFluffyFriend™
Not worth the money. You may as well get a cheap one from a different shop. So expensive for a completely basic brand. It's a great bed, for £20. Not a penny more, definitely not worth £72! A dishonest company.
Hi Vikki,
We're genuinely sorry to hear about your disappointment with our product. Your feedback is invaluable, and we'll use it to enhance our offerings and ensure they align better with customer expectations. Upon checking, a refund was issued for your order. We strive to provide quality and value to all our customers.
Best regards,
Sarah
Team MrFluffyFriend™
Was sent a defective bed. It is missing part of the padding on the bottom. My dog is literally laying on the hard ground. They claim a "100% money back guarantee". They said I would have to pay to ship it back to China or they would give me a 15% refund. None of this was in their return policy online at the time of purchase or when I reached out to customer service. I have gone back and forth with them so many times. They have since updated their return policy on their website, which proves they know they were in the wrong. And they are still unwilling to cover the return shipping or refund me for the defective product that can't even be used. They are also deleting negative comments on social media and blocking dissatisfied customers.
Dear Taylor, we're genuinely sorry to hear about your experience and the inconvenience caused. Our team is committed to resolving this matter promptly. We appreciate your feedback and assure you that we take customer satisfaction seriously. Thank you for bringing this to our attention.
Best,
Sarah
Team MrFluffyFriend™
I ordered an XXL size bed as per picture advertised with 2 dogs laying on it. I have.same breed and only one dog fits on it curled up. I reached out to Company and sent pics with measurements. Their response "size sent is correct " and I could get a refund if i paid shipping and restocking fee. There are other brands I would buy from someone else who is honest.
Products used:
XXL MR FLUFFY DOG BED
Dear David, we appreciate your feedback and apologize for any confusion. Our intention is to provide accurate representations of our products. We understand your concern and would like to address it promptly. Please allow us to investigate further and find a suitable resolution for you. Our goal is to ensure your satisfaction with MrFluffyFriend™ products. Kindly respond to the last email you received from us, and we'll work towards a solution together.
Best regards,
Sarah
Team MrFluffyFriend™
I wish I had found this site before buying a Mr. Fluffy Friend dog bed. All of the comments about the poor quality of the product and a bad return policy match my experience unfortunately. My dog didn't like the bed and wouldn't use it. And it was smaller than expected as many reviews noted. Considering it was about $50 I tried to get a refund and when I contacted the company I was offered a 15% refund or to return it to an address in China. The policy made clear they'd inspect the bed once it was received and determine if the refund would be issued. I didn't want to go through the hassle of returning to be told there was a defect and then receive nothing. It definitely wasn't an easy return process so I took the paltry refund, but would never buy anything from them again. As others noted all of the reviews on their site are positive and you can't leave a negative review. Lesson learned. And I see that a Mr. Fluffy Friend keeps responding to these negative reviews that an order number isn't provided so they can't help. Well my order number is *******, so let's see if their bot just replies with its usual canned response.
Products used:
Mr. Fluffy Friend anxiety relieving pet bed
Dear Ann,
I'm genuinely sorry to hear about your experience with our MrFluffyFriend™ pet bed. We deeply value your feedback, and I understand how frustrating it must have been to encounter challenges with the product and our return process. Your concerns are absolutely valid, and we're committed to improving our services based on such valuable insights.
It's disheartening to learn that the bed didn't meet your expectations and that the return process added to your frustration. We aim to provide seamless experiences for our customers, and it's clear we fell short in your case. Rest assured, your comments will be shared with our team for a thorough review of our policies and product quality.
I understand your apprehension about the return process, and I apologize for any inconvenience caused. We strive to make returns as hassle-free as possible, and I regret that we didn't meet that standard for you.
Your feedback about our review system is duly noted. Thank you for providing your order number. I can see that you have been in contact with one of our customer support representatives. Should you have any further questions or concerns, please don't hesitate to email us again. We truly appreciate your honesty and the opportunity to make things right.
Warm regards,
Sarah
Team MrFluffyFriend™
My XL beds arrived and they are tiny and NOT fluffy. The company will not issue a refund unless you pay for shipping to China. This company is awful and the better business bureau will be contacted. The quality isn't worth it. Buy from somewhere you can return the product if you're not satisfied.
Tip for consumers:
Do not buy. Horrible company.
Products used:
The Mrfluffyfriend bed was too small and uncomfortable for my dogs. They only offered a 30% refund.
Dear Jody,
We apologize for any inconvenience you've experienced with our XL beds. We're sorry to hear that they didn't meet your expectations. We appreciate your feedback and take it seriously. Regarding the return process, we strive to offer fair solutions and are actively working to improve our customer service.
We understand your frustration and would like to address your concerns. If you need further assistance, please don't hesitate to email us again. Thank you for bringing this to our attention.
Sincerely,
Sarah
Team MrFluffyFriend™
I purchased the largest bed they sell for my Anatolian Shepherd. I purchased a XXL. What I recieved was a medium bed that would fit a small pit bull. I wrote to the company, and they would not help me. I've now lost $$ I could not afford. The customer service is TERRIBLE. I explained that they sent me the wrong size, and they responded that I would have to pay to ship the bed back to China. MY EXPENSE. Haven't I spent enough for an error in thier end? Do NOT buy from this company! They claim returns are easy, but don't tell you up front that YOU would have to pay to ship the product to China!
Tip for consumers:
They offered me a 15% return on my order. What I want is the correct bed I ordered. At thier expense!
Products used:
Nothing. The bed doesn't fit my dog.
Hello Brenda,
We apologize for the inconvenience you've experienced. Please accept our sincere regrets for the mix-up with your order. We understand your frustration and are committed to resolving this issue promptly. Please feel free to respond to the email you received from our support team, and we'll work to resolve this matter for you and your Anatolian Shepherd.
Warm regards,
Sarah
Team MrFluffyFriend™
I received my order last week and the same day emailed them to return. This is a thin piece of fringe fabric. Not soft and plush. I ordered the XL and there is hardly any padding for my 80 lb dog. When I asked to return they said I can send back to China. They then offered to refund me 15% of my order and to keep this piece of junk. I paid $83. And they were offering $12.45 Shipping back to China is ridiculous considering the return address on the shipping label was from New Jersey ( I live in New York)
I'm sorry I didn't read all these reviews first.
Dear Nancy, we sincerely apologize for any inconvenience you've experienced with our product. Your feedback is valuable to us, and we're sorry if the return process didn't meet your expectations. If you need further assistance, please contact our customer support team at info@mrfluffyfriend.com again, and we'll do our best to find a satisfactory resolution for you.
Best regards,
Sarah
Team MrFluffyFriend™
Don't buy from them. They won't exchange anything if it's the wrong size and they won't give you a refund. They tell you they will if you mail it back to them maybe. But you have to pay to have it mailed to China which will cost more than 100. They suck. I let them know this and they offered me $7 back from my $30 purchase. Again they suck. It also took almost 2 months to arrive after I purchased
Tip for consumers:
It took forever to come also
Products used:
A harness
Dear Jill, we're sorry to hear about your experience. Our aim is always to ensure customer satisfaction. We apologize for any inconvenience caused and appreciate your feedback. Please feel free to respond to the last email you received from our customer service team at your earliest convenience, and we'll do our best to resolve this issue promptly.
Best regards,
Sarah
Team MrFluffyFriend™
False advertising. Beds are much smaller than the site makes them appear. That mastiff in that picture must be a puppy to make their largest bed look that big. My 35lb dog falls out of the large size bed. Just another cheap Chinese ripoff with an unreasonable return policy. They "have warehouses in USA" but won't let you ship to them.
Dear Alex, we appreciate your feedback and apologize for any inconvenience. Our team is committed to customer satisfaction. For further assistance, respond to the last email sent by our customer support team and we'll work towards a resolution. Thank you for bringing this to our attention.
Best regards,
Sarah
Team MrFluffyFriend™
These beds are not delivered as pictured. Be careful. They are not nearly as "fluffy" as depicted on their website. Rather pitiful really. Don't waste your money. Buy one on Amazon so you can return it if you want. Here you will have to pay for a return to CHINA!
Hi Glenn, we appreciate your feedback and apologize for any disappointment you've experienced. Our goal is to ensure customer satisfaction, and we're sorry to hear that the product did not meet your expectations. We value your input as it helps us improve and provide better products and services. Thank you for bringing this to our attention.
Sarah
Team MrFluffyFriend™
When we bought an anxiety relieving dog bed, I was very sceptical, but within 24 hours of receiving it, our 8 year old pooch had stopped pacing. This started 2 years ago on bonfire night, and has continued ever since. He would pace around continuously carrying his favourite toy, but since getting this anxiety bed it has completely stopped.
We can't than you enough.
Products used:
Anxiety relieving bed
Thank you, Martyn! We're thrilled to hear that our Anxiety Relieving Bed made such a positive difference for your 8-year-old pooch. We're here to provide comfort and peace of mind for both you and your furry friend. Enjoy your anxiety-free moments together!
Sarah
Team MrFluffyFriend™
Ordered product over a month ago. Still hasn't shown up. They sent me an email that was titled tracking info but there was no tracking info. Said they'd offer me 10% off on my next purchase because of the delay and if it was something I was interested in to contact them. I wish I'd read these reviews.
Tip for consumers:
Buy one from a pet store
Products used:
Dog bed
Thank for letting us know about your experience. We are sorry to learn that you still haven't received your order. This is an uncommon situation as we always strive to fulfill orders immediately. We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.
Both dog and cat readily enjoyed snuggling in their new beds. They looked so comfortable. Of course, being animals, they now both have shunned them, only occasionally using one. That's okay, surely they will decide to go back to the obviously comfortable beds, which now rest down the middle of our bed...leaving us to cling precariously on the outer edges. Ah, we love our pets. Thanks for asking.
Dear Nikola, thank you for sharing your experience with us! We're glad to hear that both your dog and cat initially enjoyed snuggling in their new beds. We understand that pets can be unpredictable at times, and their preferences may change. It's not uncommon for them to explore different spots and eventually return to their comfortable beds. We appreciate your understanding and love for your pets, even when they decide to claim the middle of your bed. If there's anything else we can assist you with, please let us know. Wishing you and your furry companions many cozy moments ahead!
Sarah
Team MrFluffyFriend™
We have a 12 year old mix bulldog who has always reacted poorly to inclement weather by excessive drooling, shaking, and panic. We tried every "natural" remedy, calming vest, and kept a bed in our closet for her to escape to. Bought her your bed and she hasn't shook since. Not only that but our 12 year old min-pin loves hers so much, even though she isn't anxiety prone, that we literally have wake her and shoo her outside for her final potty trip at the end of the evening. Amazing product!
Thank you so much for sharing your wonderful experience with our product, Saskia! We're thrilled to hear that our pet bed has made such a positive impact on your 12-year-old mix bulldog's behavior during inclement weather. It's truly rewarding to know that our bed has helped reduce excessive drooling, shaking, and panic. We understand how challenging it can be to find a solution that works for anxiety-prone pets, and we're glad that our bed has provided a calming and secure space for your beloved bulldog. It's also heartwarming to learn that your 12-year-old min-pin loves her bed as well, even though she doesn't experience anxiety.
Your feedback means a lot to us, and we appreciate you choosing our product to make a difference in your pets' lives. If you have any further questions or need assistance, please don't hesitate to reach out. We're always here to help!
Warm regards,
Sarah
Team MrFluffyFriend™
Gain trust and grow your business with customer reviews.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Hey Jennifer, thanks for reaching out to us with your thoughts! We're really sorry to hear that you had a tough time with our product. We couldn't find any email from you in our records, but don't worry, we're here to help. One of our friendly support folks will shoot you an email to figure this out together. Your feedback is super important to us, and we're eager to get this sorted out and make your experience better.