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asked by on 6/12/18
Hi, Thomas N.
Sorry. If you want to get the quick response in urgent case, we suggest you contact us by live chat as live chat is available 24/7.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on mobile/phone:
https://pwa.newchic.com/customer-service
We will try our best to offer you a best solution. Thank you.
