How do I return shoes to newchic

Question

NewChic Questions & Answers

asked by Mary N. on 2/3/19

1 Answer

Get answers from the NewChic staff and other customers.

Newchic N. [NewChic Rep] · Answer 1 · 2019-02-10T05:42Z

Newchic N. [NewChic Rep]

on 2/10/19

Hi, Mary N. Here is the return policy. https://www.newchic.com/return-and-refund-hc162.html or https://m.newchic.com/help_center You can get the details from here.
If you want to return items, please contact the after-sale customer service before returning any item.
https://www.newchic.com/Contact-Us-hc10.html
Steps: Email our Customer Service, Upload your product picture/video and describe the problem. After the Customer Service confirms, you can choose your solution plan.
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours
Thanks.

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