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on 4/25/17Dear Puneet A.
We usually reply to your email in 24 hours ( weekend: 48 hours). If you didnt receive our email, could you please check your spam? Maybe the email was there. Besides, you can contact us via Live chat or you can call us directly. Tel:+00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
Best regards,
Newchic team.