I'm seeing reviews that are very poor and some that are excellent. There one extreme or the other. And problems with live chat. Why is that?

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I'm seeing reviews that are very poor and some that are excellent. There one extreme or the other. And problems with live chat. Why is that?

asked by Shelley H. on 4/17/17

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Newchic N. [NewChic Rep] · Answer 1 · 2017-04-27T03:33Z

Newchic N. [NewChic Rep]

on 4/27/17

DEAR Shelley,

Live chat is available. Also, you can contact us in many ways.

1. email address: service@newchic.com or cservice@newchic.com. We usually reply to your email in 24 hours ( weekend: 48 hours). If you didn't receive our emails, please check your Spam. Maybe the email was there.

2. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00).

Best regards,

Newchic team.

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I'm seeing reviews that are very poor and some that are excellent. There one extreme or the other. And problems with live chat. Why is that?

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