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on 12/19/18Hi, Rosie p. Here is the return policy. https://www.newchic.com/return-and-refund-hc162.html You can get the details from here. If you want to return items, please contact the after-sale customer service before returning any item. https://www.newchic.com/Contact-Us-hc10.html We will do our best to assist you. Thank you.