Dear Denelda,

We usually reply to your email in 24 hours ( weekend: 48 hours). Could you please check your junk mail? Maybe the email was there. Besides, you can contact us via Live chat or you can call us directly. Tel:+00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00). Thank you.

You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, the item may be slightly delayed because of customs clearance, holidays or bad weather.

If you have ordered boots on November, 2016, but you haven't received the order, please contact us via via Live chat or service@newchic.com and we will do the best to help you.

Best regards,

Newchic team.