Hi, Andiswa S.
Sorry for the inconvenience. You can log in Newchic account and check order status: My Account -- View Order -- My Order -- Order Tracking. https://www.newchic.com/account/orderlist.html
There you can find the tracking number if you have chosen a traceable shipping method. (If the shipping method is the Flat Shipping, there is no tracking number)

Usually it is door delivery service. However, in some cases, it is Post Office delivery. As it is international shipping, it may happen that you need to pick up the parcel or ask your local post office for re-delivery if the parcel is held there. Please kindly pay attention to the tracking information.

For further assistance, please contact us and give us the order number.
Computer access:
https://www.newchic.com/Contact-Us-hc10.html
Phone access:
https://pwa.newchic.com/customer-service
We will do the best to help you. Thanks in advance.