I received the 2 pr of shoes I ordered. Shipment came pretty quickly. One pair of shoes doesn't fit, the other does. Can it be returned?

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NewChic Questions & Answers

asked by Diane E. on 6/2/18

1 Answer

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Newchic N. [NewChic Rep] · Answer 1 · 2018-06-04T01:53Z

Newchic N. [NewChic Rep]

on 6/4/18

Hi, Diane. Yes, every order from Newchic has a 14-day return or refund guarantee. Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here, by opening the link on computer.
In your case, to protect the customer privacy, we suggest you contact our customer service for the best solution.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on mobile/phone:
https://pwa.newchic.com/customer-service
We will try our best to offer you a best solution. Thank you.

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