Hi, Linda C.
Regarding to your order, you can log in Newchic account and check order status: My Account -- View Orders--My Orders. Here is the link. https://www.newchic.com/account/orderlist.html There you can find the tracking number if you have chosen a traceable shipping method. (If the shipping method is the Flat Shipping, there is no tracking number)

Further assistance, please feel free to contact the customer service. Here is the link.
If access via the computer:
https://www.newchic.com/Contact-Us-hc10.html
If access via mobile/phone:
https://pwa.newchic.com/customer-service
We will try our best to offer you a best solution. Thank you.