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on 11/22/17Sorry for the inconvenience. The order 38594998 is out of stock currently. And we have sent you the details via your Newchic registered email address. Please kindly check, spam included as it may be there. Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders. Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.