Have you got an English speaking returns section
Mike

Hi, Ceri M. Here is the return policy in the Help Center. You can get the details from here.
https://www.newchic.com/help_center (select Return & Refund)
Claim period: Within 14 days from the date you received the item.
If you want to return items, please contact the after-sale customer service before returning any item at https://www.newchic.com/Contact-Us-hc10.html
StepsEmail our Customer Service Upload your product picture/video and describe the problem Customer Service confirms Choose your solution plan
Customer Service response time: within 24 hours
Thanks.