what is your return policy if the shoes i ordered arent a good fit

asked by Cynthia M. on 5/18/18

1 Answer
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Hi, Cynthia. Every order from Newchic has a 14-day return or refund guarantee. Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here, by opening the link on computer.

If you notice that the size of the product you ordered does not fit you, you can follow the procedures listed here below:
StepsEmail our Customer Service Upload your product picture/video and describe the problem Customer Service confirms Choose your solution plan
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours
Please contact and offer us some photos of item you received with measuring the size/ to show the problem. Please includes SKU sticker and the shipping label.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
We will check your photos carefully and offer you a reasonable solution according to our return policy. Thanks in advance.

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