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on 5/2/18Every order from Newchic has a 14-day return or refund guarantee. Here is the return policy. https://www.newchic.com/return-and-refund-hc162.html
And please contact our customer services before returning. https://www.newchic.com/Contact-Us-hc10.html There we have specific technical staffs to help solve your problem. Thanks in advance.