NewChic Questions & Answers

Hi, bob g. Thanks for placing the order. Here is the return policy. Claim period: Within 14 days from the date you received the item. https://m.newchic.com/help_center Or https://www.newchic.com/return-and-refund-hc162.html You can get the details from here. If you want to return items, please contact the after-sale customer service before returning any item. There we have specific technical staffs to help you solve your problem. Below is the link to submit your request with reply in 24 hours by email. https://www.newchic.com/Contact-Us-hc10.html StepsEmail our Customer Service Upload your product picture/video and describe the problem Customer Service confirms Choose your solution plan Customer Service response time: within 24 hours Thanks.

Hi, Pradeep T. Many customers have placed the order on Newchic who received the items and love them as well. As a shop that does numerous shipments every day, it is normal that in some cases, some unexpected situations might happen. Also, we are trying to improve our service. If the order is shipped out, the delivery time depends on the countries and the shipping methods, beginning from the shipping date. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends are not included.) When you placed the order, you can get the estimated delivery time on checkout page. For any further information or assistance, please feel free to contact us. Below is the link to submit your request with reply in 24 hours by email. https://www.newchic.com/Contact-Us-hc10.html If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7. We will do our best to assist you. Thank you.

Hi, Janet K. Sorry for the inconvenience. You can change the language. Meanwhile, please kindly select your country first. If website on computer, you can change into your preferred language/currency on the upper right-hand corner of every page. If website on phone or APP, you can change it in the bar of language/currency on the upper left-hand corner of the homepage/account. For any further information or assistance, please feel free to contact us. Below is the link to submit your request with reply in 24 hours by email. https://www.newchic.com/Contact-Us-hc10.html If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7. We will do our best to assist you. Thank you.

Hi, $#*! D. If the order is shipped out, the delivery time depends on the countries and the shipping methods, beginning from the shipping date. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends are not included.) When you placed the order, you can get the estimated delivery time on checkout page after you selected the shipping method. If you don't know how to buyplease refer to the New user guide below via computer. https://www.newchic.com/new-user-guide-hc154.html For any further information or assistance, please feel free to contact us. Below is the link to submit your request with reply in 24 hours by email. https://www.newchic.com/Contact-Us-hc10.html If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7. We will do our best to assist you. Thank you.

Hi, Tes P. Thanks for your order. There are two ways to check your order tracking: Method A) Check the order status in your account by going to --View orders --My orders. Step 1: Log in to your Newchic account: Step 2: Click "My Order," and you will see your orders and their current status: Step 3: If the order has "Shipped," you can track it by clicking "Order details.": Method B) You can track your order by clicking the "Track Order" button located at the bottom of the homepage. Step 1: Scroll down to the bottom and Click "Track Order.": Step 2: Enter your Email address and the Order number, you will then see the order status. For further assistance, please contact the customer service and give us the order number. Below is the link. https://www.newchic.com/Contact-Us-hc10.html If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7. We will do the best to help you. Thanks.

Hi, Kelly P. Order # 61614859, order status is Unverified Order as you opened the PayPal dispute. Please kindly re-confirm if you want to continue the order via the below link. https://www.newchic.com/Contact-Us-hc10.html If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7. We will do the best to help you. Thanks.

Hi, Guietta P. Thanks for your order. After you placed the order, you can log in Newchic account and check order status: My Account -- View Orders--My Orders--(--Order Details/Order Tracking) https://www.newchic.com/account/orderlist.html If the order is shipped out, the delivery time depends on the countries and the shipping methods, beginning from the shipping date. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends are not included.) For further assistance, please contact the customer service and give us the order number/PayPal invoice ID(8 digits). Below is the link. https://www.newchic.com/Contact-Us-hc10.html If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7. We will do the best to help you. Thanks.

Hi, Lolly R. After you placed the order, you can log in Newchic account and check order status: My Account -- View Orders--My Orders--(--Order Details/Order Tracking) https://www.newchic.com/account/orderlist.html For further assistance, please contact the customer service and give us the order number. Below is the link. https://www.newchic.com/Contact-Us-hc10.html If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7. We will do the best to help you. Thanks.

Hi, Mary N. Here is the return policy. https://www.newchic.com/return-and-refund-hc162.html or https://m.newchic.com/help_center You can get the details from here. If you want to return items, please contact the after-sale customer service before returning any item. https://www.newchic.com/Contact-Us-hc10.html Steps: Email our Customer Service, Upload your product picture/video and describe the problem. After the Customer Service confirms, you can choose your solution plan. Claim period: Within 14 days from the date you received the item. Customer Service response time: within 24 hours Thanks.

Hi, Mary N. Here is the return policy. https://www.newchic.com/return-and-refund-hc162.html or https://m.newchic.com/help_center You can get the details from here. If you want to return items, please contact the after-sale customer service before returning any item. https://www.newchic.com/Contact-Us-hc10.html Steps: Email our Customer Service, Upload your product picture/video and describe the problem. After the Customer Service confirms, you can choose your solution plan. Claim period: Within 14 days from the date you received the item. Customer Service response time: within 24 hours Thanks.