NewChic Questions & Answers

Hi, Marcie V., All the items on Newchic is made in China. We are located in China and we offer online shopping. If you have any doubts about the product or your order, please feel free to contact us and give us more details. If on computer: https://www.newchic.com/Contact-Us-hc10.html If on phone: https://pwa.newchic.com/customer-service We will do the best to help you. Thank you.

Hi, Marcie V., All the items on Newchic is made in China. We are located in China and we offer online shopping. If you have any doubts about the product or your order, please feel free to contact us and give us more details. If on computer: https://www.newchic.com/Contact-Us-hc10.html If on phone: https://pwa.newchic.com/customer-service We will do the best to help you. Thank you.

Hi, it is not down. If you have any doubts about the product or your order, please feel free to contact us and give us more details. If on computer: https://www.newchic.com/Contact-Us-hc10.html If on phone: https://pwa.newchic.com/customer-service We will do the best to help you. Thank you.

Dear Jeannette. Please kindly know that these product images were taken in kind. However, there may be a little differences between the demo pictures and the item you receive as the items may vary depending on the specific monitor, the settings and the lighting conditions. If the product you have received does not meet the pictures on the product page, or if you feel that you have received the wrong item, please contact and offer us some photos of item you received to show the problem. Please includes SKU sticker and the shipping label. If on computer: https://www.newchic.com/Contact-Us-hc10.html If on phone: https://pwa.newchic.com/customer-service We will try our best to offer you a best solution. Thank you.

Dear Jeannette. Sorry, you can go to the product page to get more details. If you have any doubts about the product or your order, please feel free to contact us and give us more details. If on computer: https://www.newchic.com/Contact-Us-hc10.html If on phone: https://pwa.newchic.com/customer-service We will do the best to help you. Thank you.

Hi, Cynthia. Every order from Newchic has a 14-day return or refund guarantee. Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here, by opening the link on computer. If you notice that the size of the product you ordered does not fit you, you can follow the procedures listed here below: StepsEmail our Customer Service Upload your product picture/video and describe the problem Customer Service confirms Choose your solution plan Claim period: Within 14 days from the date you received the item. Customer Service response time: within 24 hours Please contact and offer us some photos of item you received with measuring the size/ to show the problem. Please includes SKU sticker and the shipping label. If on computer: https://www.newchic.com/Contact-Us-hc10.html If on phone: https://pwa.newchic.com/customer-service We will check your photos carefully and offer you a reasonable solution according to our return policy. Thanks in advance.

Hello, jeannie. All the items are made in China. We are located in China and we offer online shopping. For now we have no physical shop/store there in your country. Any questions, please feel free to contact us. i If on computer: https://www.newchic.com/Contact-Us-hc10.html If on phone: https://pwa.newchic.com/customer-service We will try our best to offer you a best solution. Thank you.

Hi, Shelley, Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here, by opening the link on computer. If you want to return an item with no quality issues, you are responsible for all shipping fees. This includes both the shipping cost we paid and also the shipping fee you pay to return the item back to us. The refund will be processed once we have received the item. In the case, we suggest you contact and offer us some photos of item you received to show the problem. Please includes SKU sticker and the shipping label. If on computer: https://www.newchic.com/Contact-Us-hc10.html If on phone: https://pwa.newchic.com/customer-service We will check your photos carefully and offer you a reasonable solution according to our return policy.

Hello, If you have any doubts about the product or your order, please feel free to contact us and give us more details. If on computer: https://www.newchic.com/Contact-Us-hc10.html If on phone: https://pwa.newchic.com/customer-service We will do the best to help you. Thank you.

The delivery time depends on the countries and the shipping methods. When you placed the order, you can get the estimated delivery time on checkout page. Here is the link about the shipping methods and estimated delivery time. https://www.newchic.com/shipping-methods-hc160.html The shipping fee depends on the shipping methods, countries and the products. Please follow the steps: Add Products To the Shopping Cart Select Or Search the Shipping Country Specific Shipping Price is Calculated. If you want free shipping, please click this link. You can know the details of free shipping policy. https://www.newchic.com/free-shipping-policy-hc161.html