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Here’s what consumers have asked with answers from NewChic staff and previous consumers.
Sorry, we are located in China and the items are made in China. The size range of different products varies. Some tags UK/US size number may be different from our size charts UK/US size number. To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement, not the usual size you ordered. Please click theSize Referenceor Size Guide to get the size details. And kindly pay attention toPlease Noteon the product page. If you are still confused about which is suitable or any doubts, please feel free to contact us https://www.newchic.com/Contact-Us-hc10.html Thanks.
Sorry, usually the confirmation email will be sent to your registered email address. Please check your email, spam included, as it may be there. If the payment method is PayPal, the Newchic registered email address should be PayPal email address. Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking). https://www.newchic.com/account/orderlist.html If you still can not find your order, please contact us and give us more details. https://www.newchic.com/Contact-Us-hc10.html We will check it for you. Thanks.
Yes, order # 46960994 Your order 46960994 was shipped by Air Parcel Register on 2018/4/4. The tracking number is LS939931917CN. You can track your order here: http://www.17track.net/en The usual time for delivery to your location is about 7-20 working days. Weekends and holidays are not included. On occasion this can take slightly longer, if your order has not arrived within our estimated time please contact us. Also, you can find more details in your Newchic account - View Order - My Order - Order Tracking. Hope you can receive your order asap. Thank you.
Hello. The delivery time depends on the countries and the shipping methods. You can visit the website below to view all shipping methods and their delivery times. https://www.newchic.com/shipping-methods-hc160.html The shipping fee depends on the shipping methods, countries and the products. Please follow the steps: Add Products To the Shopping Cart Select Or Search the Shipping Country Specific Shipping Price is Calculated. Any product showing the plane icon indicates free shipping. If you want to buy free shipping item, please click this link. https://www.newchic.com/free-shipping-policy-hc161.html
Sorry. Here is the tax policy. Please kindly check. https://www.newchic.com/tax-policy-hc173.html The customers are responsible for all import duties and duties that may be charged when the article passes through customs. When your ordered goods arrive in your country, you must pay taxes. We advise you to familiarize local tax regulations before ordering. Newchic can not give you advice or information about your country's tax rates and tariffs. Thanks.
Sorry, it may get order delayed due to out of stock poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances. You can visit the website below to view all shipping methods and their delivery times. https://www.newchic.com/shipping-methods-hc160.html Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking). https://www.newchic.com/account/orderlist.html Thanks.
Sorry. Could you please send us the order number (8 digits)? https://www.newchic.com/Contact-Us-hc10.html We can check it for you. Also, you can track order in the below link by entering your Order ID/# and the registered email address below. Or Scroll down to the bottom and Click Track Orderon every page https://www.newchic.com/index.php?com=order Thanks.
Yes, please don't worry. Your order 44020992 was shipped by Air Parcel Register on 2018/3/16. The tracking number is LS824134281CN. You can track your order here: http://www.17track.net/en Sometimes, the tracking information may be updated slowly by the logistics company but it is still in transit. If you experience any delays in tracking updates, we recommend you check the estimated delivery time. Shipping methods and delivery time: https://www.newchic.com/shipping-methods-hc160.html If your order has not arrived within our estimated time, please contact us. We are sorry for the inconvenience caused. Hope you get your parcel soon. Thanks for your understanding.
Sorry. If you have any other inquiries, please do not hesitate to contact us at any time. If email, 1. Log in your Newchich account. https://www.newchic.com/login.html (necessary if it belongs to After-sale Topics) 2. Go to contact us (on the top-left corner of the home page) https://www.newchic.com/Contact-Us-hc10.html 3. Slide to the "After-sale Topics"/ Pre-sale Topics, choose a topic and click on "E-mail Us Now" 4. Input all necessary information (labeled with *)and select the order number which connected to your question. We will try our best to offer you a best solution. Thank you.
