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Here’s what consumers have asked with answers from NewChic staff and previous consumers.
Dear Nita, Your order 43473004 was shipped on 2018/1/29 by Air Parcel Register. And we have sent you the details via your registered email address. Please kindly check, spam included, as it may be there. Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Order -- My Order -- Order Tracking. Besides, The delivery time depends on the countries and the shipping methods. https://www.newchic.com/shipping-methods-hc160.html Any questions you can contact us below. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution. Thank you.
Dear Ntolo, We are located in China and we offer online shopping. We can send to almost every country on earth. We Don't Ship To: China (except Hong Kong, Macau and Taiwan), Crimea, Yemen, South Sudan. https://www.newchic.com/shipping-methods-hc160.html If you have any doubts about the product or your order, please feel free to contact us and give us more details. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you. Thank you.
Sorry. We usually reply to your email in 24 hours ( weekend: 48 hours). If you didnt receive our email, could you please check your spam? Maybe the email was there. About the phone numbers, please note that the Office time is 9:00am to 6:00pm GMT + 08:00 as we are located in China. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you. Thank you.
Newchic is a reliable website. As a shop that does numerous shipments every day, it is normal that in some cases, some unexpected situations might happen. This can be later reflected to the feedback of our customers. The same thing happens with every other seller in this platform. We are focusing on providing high-quality items for you. Every order from Newchic has a 14-day return or refund guarantee. If you have any doubts about the product or your order, please feel free to contact us and give us more details. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you. Thank you.
Sorry. The size range of different products varies. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. Please click theSize Referenceor Size Guide to get the size details. And kindly pay attention toPlease Noteon the product page. If you are still confused about which is suitable, you can contact us https://www.newchic.com/Contact-Us-hc10.html Thanks.
Sorry. Usually when the order was cancelled and refunded, you will got the message from the checkout page, telling you why the order failed. If you pay by Credit Card/Bankcard, please kindly consider your account security. We suggest you can change another card or payment methods and try it again. We suggest you give us the order number and we will tell you in more details. https://www.newchic.com/Contact-Us-hc10.html Thank you.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have measured the items before selling them. However, If the product you have received does not meet the size chart, please reflect it to our customer service with some measurement pictures of products to show this problem, our customer service will check it carefully and then offer you a reasonable solution according to the return-refund policy. https://www.newchic.com/return-and-refund-policy-hc99.html. https://www.newchic.com/Contact-Us-hc10.html Thank you.
China. We are located in China and we offer online shopping. For now we have no physical shop/store there in your country. If you have any doubts about the product or your order, please feel free to contact us and give us more details. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you. Thank you.
Sorry. The delivery time depends on the countries and the shipping methods. Here is the link. https://www.newchic.com/shipping-methods-hc160.html. Business/Working day is not included holidays and weekends. Please kindly consider the shipping methods you have chosen. Any questions, please feel free to contact us. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.
