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Here’s what consumers have asked with answers from NewChic staff and previous consumers.
Sorry. Your Order 38531022 is out of stock currently. Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details) https://www.newchic.com/?com=account&t=orderlist&orderStatus. Any questionsyou can contact our customer service as below. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution. Thank you.
Sorry. Your Order 38531022 is out of stock currently. And we have sent you the details via your register email address. Please kindly check later. If you have not received our email, please kindly check your spam as it may be there. Once your order has been shipped, you will receive an email update via your register email address.
Sorry. Could you please sent me the order number (8 digits) Or the email address you log in Newchic account and made the order, That I can help you check the status of your order. Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details) Or you can contact our customer service below. https://www.newchic.com/Contact-Us-hc10.html
Sorry. The size range of different products vary. And it is not the usual size you wear. We have listed all the details about item sizes on the related product page. (click the link, you will see the products details) Please click theSize Referenceor Size Guide to get the size details. And kindly pay attention toPlease Noteon the product page. If you are still confused about which is suitable, you can contact us https://www.newchic.com/Contact-Us-hc10.html thanks.
Sorry to hear that the item you have received the wrong item. Could you please contact us and send us some photos of the item? Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy. https://www.newchic.com/return-and-refund-policy-hc99.html
Sorry for the inconvenience. 1 item in order 37894974 is still out of stock and we have contacted you in details via your register email address(begin with letter s, ended with gmail.com). Please kindly check. And wait for your reply. Do you want to cancel the whole order or just cancel the out of stock item, then get the refund?
Sorry for the inconvenience. Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock. As soon as the products are in stock, the parcel can be dispatched at first. When your order was shipped, you will receive an email from our system. For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color. Please consider that the estimated restock date should just be used as a reference.
Thanks for your waiting.And your order 36718799 has been shipped out on 2017-10-13 through standard air mail register. The estimated transit time: 7-20 business daysdo not includes weekend and holidays. Tracking number: 61299991206455217076 Tracking link: https://www.fedex.com/en-us/home.html Or you also can check on your account of the website: My account- view order- order- tracking number- tracking information. If the parcel is not delivered within this date, you can contact us again. For any further assistance or necessity, welcome to contact us and we will try our best to help you.
