NewChic Questions & Answers

You can track your order in different parts of our website according to its current status. 1. Processing: You can check its status in My Orders in your Newchic account. 2. Shipped: Once your order is shipped, and you will receive an email from us with the tracking code and where to track it (www.17track.net). You can also find the tracking details of your order in My Orders. 3. If your order does not contain the tracking number, you can purchase a Tracking Number from checkout page.

You can track your order in different parts of our website according to its current status. 1. Processing: You can check its status in My Orders in your Newchic account. 2. Shipped: Once your order is shipped, and you will receive an email from us with the tracking code and where to track it (www.17track.net). You can also find the tracking details of your order in My Orders. 3. If your order does not contain the tracking number, you can purchase a Tracking Number from checkout page.

Dear Michael, Thank you for your e-mail. Thanks for your waiting.And your order 32906413 has been shipped out on August 9th through standard air mail register. The estimated transit time: 7-20 business daysdo not includes weekend and holidays. Tracking number: 74899991206473581667 Tracking link: https://www.fedex.com/us/ Or you also can check on your account of the website: My account- view order- order- tracking number- tracking information. If the parcel is not delivered within this date, you can contact us again. For any further assistance or necessity, welcome to contact us and we will try our best to help you. Wish you a happy shopping. Best regards. Ruby

Here is the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html. Please send the relevant information to cservice@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. Thank you.

You can choose your preferred shipping method which is allowed on the Order Information page during the checkout process. If no shipment allows, it means we cannot delivery it to your address. Newchic offers Six different international shipping methods: https://www.newchic.com/shipping-methods-hc13.html

About the size reference, you can see it in the page of product description. If you are still confused about which is suitable, you can contact us by cservice@newchic.com. And we will give you advise.

Or you can place your order use your phone to download an app. Below is the link about Newchic app https://www.newchic.com/AppDownload.html?utmid=1848#

Here is the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html. You can return the item if the product you have received does not meet the size chart, please send the relevant information to cservice@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. Thank you.

Dear Sydney, Sorry for the inconvenience caused. Below are some suggestions on how to find all the details related to your refund request: - You logged in to your PayPal account when placing this order. 1. Log in to your PayPal account; 2. Click Activity"; 3. Perform an advanced search, select refundas a filter; 4. You should be able to view the amount and the date of the refund. We can confirm that we issued the refund of your order 32213482 on August 2nd. - You did not log in to your PayPal account for purchasing these items. 1. The accreditation process of your refund may require 1 month and it is managed by your card issuing bank 2. Open your e-mail inbox and search for an e-mail whose sender is service@intl.paypal.com 3. If you can not find any further information, please contact your card issuing bank to request more updates on this refund. Best regards, Ruby

Hello, could you please sent me the order number or the email address you made the order to me, that I can help you check the status of your order. Or you can contact our customer service to cservice@newchic.com.Our customer service try their best to offer you more details. Thank you.