NewChic Questions & Answers

Here’s what consumers have asked with answers from NewChic staff and previous consumers.

534 questions answered

15% answered in 1 day

Question:

What ever happened to my order # 26668185 done on 05 april, 2017? i have not received the shoes. What ever happened to my order # 26668185 done on 05 april, 2017? i have not received the shoes.

Answer:

I have the same problem! I hope they helped you as I am fighting with them. They don't want to resend or refund for products that never arrive!

By Suzanne E. over a year old

Question:

I have not received my order even after one month. i have mailed to newchic but they have not replied. what should i do now? I have not received my order even after one month. i have mailed to newchic but they have not replied. what should i do now?

Answer:

Dear Puneet A. We usually reply to your email in 24 hours ( weekend: 48 hours). If you didnt receive our email, could you please check your spam? Maybe the email was there. Besides, you can contact us via Live chat or you can call us directly. Tel:+00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00). Best regards, Newchic team.

By Newchic N. over a year old

Question:

How long does a shipment take and where is this company located?

Answer:

Dear Jean, We are located in China. The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html Best regards, Newchic team.

By Newchic N. over a year old

Question:

It has been 22 business days sent i ordered how long does it take to get order It has been 22 business days sent i ordered how long does it take to get order

Answer:

Dear Jean. The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. You can check your order status on your Newchic account. Also, you can contact us by live chat or service@newchic.com. We will check it for you. Hope you can receive your order asap. Best regards, Newchic team.

By Newchic N. over a year old

Question:

Order number 27341687 can you confirm this has been sent to me.have not heard from you so thought i would contact you.realy need these soon for a birthday present.cheers rick sale. Order number 27341687 can you confirm this has been sent to me.have not heard from you so thought i would contact you.realy need these soon for a birthday present.cheers rick sale.

Answer:

Dear Rickyboy. Your order was shipped on 2017/4/21. It usually takes 7-25 business days (weekends and holidays are not included) to be delivered. You can track your order here. ww.17track.net/en/track?nums=RS588245485CN Hope you can receive your order asap. Best regards, Newchic team.

By Newchic N. over a year old

Question:

Was wondering about this bucket bag how big is it does it hold a full size wallet Was wondering about this bucket bag how big is it does it hold a full size wallet

Answer:

Dear rhonda, You can get the size details on the product page. There are many items on Newchic. Any questions, please contact us by live chat or service@newchic.com. Best regards, Newchic team.

By Newchic N. over a year old

Question:

I'm seeing reviews that are very poor and some that are excellent. there one extreme or the other. and problems with live chat. why is that?

Answer:

DEAR Shelley, Live chat is available. Also, you can contact us in many ways. 1. email address: service@newchic.com or cservice@newchic.com. We usually reply to your email in 24 hours ( weekend: 48 hours). If you didn't receive our emails, please check your Spam. Maybe the email was there. 2. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00). Best regards, Newchic team.

By Newchic N. over a year old

Question:

My name is linda addison from calgary alberta. i ordered two bras some time ago and paid by paypal. i have had no word from you and have not received the items. please advise. My name is linda addison from calgary alberta. i ordered two bras some time ago and paid by paypal. i have had no word from you and have not received the items. please advise.

Answer:

Dear Linda. The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. If you didnt receive your item within the estimated time, please contact us by Live chat or service@newchic.com. Also, you can call us directly. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00). We will check your package for you. Hope you can receive your item asap. Best regards, Newchic team.

By Newchic N. over a year old

Question:

How long does it take to recieve orders How long does it take to recieve orders

Answer:

Dear patricia, The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Best reagrds, Newchic team.

By Newchic N. over a year old

Question:

I this company located in china? i want to order something but i refuse to order from china sizes are always small. I this company located in china? i want to order something but i refuse to order from china sizes are always small.

Answer:

Thus company is located in China stay away as far away

By Chris W. over a year old

1...363738394041...65

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

NewChic Questions & Answers

What ever happened to my order # 26668185 done on 05 april, 2017? i have not received the shoes. What ever happened to my order # 26668185 done on 05 april, 2017? i have not received the shoes.

I have not received my order even after one month. i have mailed to newchic but they have not replied. what should i do now? I have not received my order even after one month. i have mailed to newchic but they have not replied. what should i do now?

How long does a shipment take and where is this company located? How long does a shipment take and where is this company located?

It has been 22 business days sent i ordered how long does it take to get order It has been 22 business days sent i ordered how long does it take to get order

Was wondering about this bucket bag how big is it does it hold a full size wallet Was wondering about this bucket bag how big is it does it hold a full size wallet

I'm seeing reviews that are very poor and some that are excellent. there one extreme or the other. and problems with live chat. why is that? I'm seeing reviews that are very poor and some that are excellent. there one extreme or the other. and problems with live chat. why is that?

How long does it take to recieve orders How long does it take to recieve orders

I this company located in china? i want to order something but i refuse to order from china sizes are always small. I this company located in china? i want to order something but i refuse to order from china sizes are always small.

Can’t see your question? Ask to get answers from the NewChic staff and other customers.

How long does a shipment take and where is this company located?

I'm seeing reviews that are very poor and some that are excellent. there one extreme or the other. and problems with live chat. why is that?