A rep once told me verbally, then via email that a refund would be issued. A week or so later, nothing.

I messaged customer service to inquire on the status of the refund and was told some correction would be made and the refund would be issued.

Another week or two and still no refund to my account, however that same rep had sent me a follow up stating the funds would be in my account in there to five business days.

Three to five business days later, still nothing but I waited an extra two or three days but still nothing.

After some effort and back and forth and early morning phone calls I got through. At that time, if memory serves me correctly, the refund was issued and back to the card the order was placed from as well as additional golden biscuit or two, again, IF memory serves me correctly.

One thing for sure, it took a lot of time, effort and waiting for that refund, but I eventually received it.

I imagine you have to take into consideration that those online businesses get their share of dishonest squirrels exploiting the situation.

It's always best to be as honest as you reasonably, honestly can be as one's sincerity often just naturally reveals itself or its opposite such as when unscrupulous people are up to shenanigans anyone can do without. I think they can usually tell, but it can take some doing on their part too.