Here’s what consumers have asked with answers from Onlypuma staff and previous consumers.
Their customer service is HORRIBLE! They never reply to email inquiries but are sure fast to take your money. It's been 2 weeks now and no shoes yet. How much longer? As Meghan said "the promise of online tracking failed to deliver". At least Meghan got shoes that although they don[t fit, they could be re-sold on ebay.