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    Payoneer

2022 SITEJABBER AWARD

Payoneer

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Overview

Payoneer has a rating of 4.5 stars from 9,423 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and live chat. Payoneer ranks 1st among Money Transfer sites.

  • Service
    426
  • Value
    378
  • Shipping
    254
  • Returns
    246
  • Quality
    366

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 88.4%
Positive
572
Neutral
29
Negative
46
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Instant Feedback

1 reviews

232
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How would you rate Payoneer?
Top Positive Review

“Account verification”

Nancy K.
1/4/25

My journey with Payoneer has been one of persistence and determination. While there were initial challenges, particularly with the verification of my bank statement, I worked diligently to resolve the issue. With the assistance of a supportive customer service representative named Kate, my account is now approved, marking a significant step toward achieving my financial and business goals.

Date of experience: 12/25/24
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Top Critical Review

“Do NOT use Payoneer ever!”

Pio P.
12/30/24

Had my worst experience, I spent months! I lost hours and money trying to make this account work, trying to verify my address and identity so I was able to withdraw. They made me leave home several times to gather documents they would never approve anyway, print them, scan them, they even received my rental agreement with all my personal information, off course with no resolution. This company should definitely be audited. Use PayPal instead, it's fast, reliable, easy, transparent.

Date of experience: 12/20/24
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Reviews (9,423)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (1807) customer care (733) customer support (473) bank account (294) payment service (147) support team (124) payment request (35) business days (85) bank transfer (38)
Thumbnail of user kendallb211
TT
1 review
0 helpful votes
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December 21st, 2024
Verified purchase

Payoneer has been a dream to utilize as my platform for receiving and making transactions in USD. They are transparent in their rates and efficient in carrying out transactions. The customer service via phone is very good as they always have a knowledgeable and polite agent on standby ready to give useful information and offer solutions to whatever challenges you may have.

Date of experience: December 11, 2024

Thumbnail of user Aimaging
Netherlands
1 review
0 helpful votes
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December 14th, 2024

To gain access, you must take a number of steps to verify your identity, and that's fine, of course. You have to upload all kinds of info, but already during the upload I get an email that the verification is not sufficient without specification, very strange because I am still uploading. Then asked several times what is wrong and how it can be solved, but I am always told that they are working on it. When I finally file a complaint, I get a message the day later that my account has been closed and I can no longer use their services without any motivation for this. Very bizarre, totally illogical and very poor service. Fortunately, there are plenty of better alternatives

Service

Date of experience: December 4, 2024

Thumbnail of user joanakatrinad
Philippines
1 review
0 helpful votes
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December 30th, 2024
Verified purchase

Very good and i loved it... i've been using payoneer for months now, my client pays me here. I am happy that the app is so easy to use. It is very user friendly. And i can link it to my e-wallet,it's easy as 1,2,3. Thanks payoneer! This is one of my favorite apps ever!

Date of experience: December 20, 2024

Thumbnail of user kateu85
Philippines
1 review
0 helpful votes
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January 5th, 2025
Verified purchase

I was worried because I couldn't access my existing Payoneer account, so I reached out to customer service. Thankfully, they responded quickly and helped me with my concern. Now, my account is active and ready to use. Thank you so much!

Date of experience: December 26, 2024

Thumbnail of user daprezedentd
Texas
1 review
0 helpful votes
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December 15th, 2024
Verified purchase

When I finally got past the shyt chat bot my experience with customer care was absolutely exceptional. The lady that I spoke to took care of my every need went out of her way to give me a call back several times after being disconnected and stayed on the phone with me throughout the entire process and ended up handling my every need. I appreciate her and I will continue to use this number if ever I need service.

Date of experience: December 5, 2024

Thumbnail of user beinant
California
1 review
0 helpful votes
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December 9th, 2024
Verified purchase

The customer service representative demonstrated professional knowledge and a friendly attitude, promptly providing effective solutions. Additionally, after the phone call was disconnected due to technical issues, the representative promptly called back the customer and continued to offer consultation services.

Date of experience: November 29, 2024

Thumbnail of user constancec391
Constance C.
Costa Rica
1 review
0 helpful votes
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January 1st, 2025
Verified purchase

I didn't have to stay on hold.the menu was clear and did not take me through many prompts.needs were understood and handled in a short amount of time.thanks

Date of experience: December 22, 2024

Thumbnail of user imrand28
Pakistan
1 review
0 helpful votes
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December 21st, 2024
Verified purchase

Team, please check my concern, It is very frustrating that first my payment was pending which I understand that I should not send via my personal Wise account, now someone disabled my USD Balance account seems like a discrimination. You can locate my account via email.

Tip for consumers:
Yeah, your process is not transparent and without any notification and proper reasons you are disabling people's Business USD balance is bad because we are going to use that bank account against our services and will use in our invoices, how can we trust on you guys if you are being that pathetic and poor service provider.

Products used:
Payoneer USD Balance for my company

Service
Value

Date of experience: December 11, 2024

Thumbnail of user kutlom
South Africa
1 review
0 helpful votes
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December 2nd, 2024
Verified purchase

If you rely on emails, change it to calling them because your emails are worthless (take it from someone who has seen it all). A real-time call is how your issues would be fixed, anything else is worthless and you wont get anything but anger.

Date of experience: November 22, 2024

Thumbnail of user jenesm
Colombia
1 review
0 helpful votes
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November 28th, 2024
Verified purchase

In my first attempt to receive a payment through Payoneer, I was asked to submit a large number of documents, which I promptly provided. It took them an unusually long time to approve, but eventually, it was completed, and I was able to receive my first payment.

However, the following month, they blocked my second payment, requesting a copy of my contract with the sender of the funds. My frustration lies in the fact that this requirement wasn't mentioned during the initial verification process. Why wasn't all the necessary documentation requested at once?

It feels like every month brings a new request for additional documents, creating unnecessary delays and complications in accessing my funds. While I fully understand and support the need for verification, the piecemeal approach to requesting documents is extremely frustrating and inefficient. I'm genuinely baffled by this lack of foresight.

Date of experience: November 18, 2024

Thumbnail of user mohameda1097
Egypt
1 review
0 helpful votes
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December 28th, 2024
Verified purchase

First of all, I hereby extend my sincerest acknowledgments for opting in la crème de la crème of the ilk of Ms. Kate: she is second to none in terms of humane collaborativeness, high-mindedness, diligent dedication for her customer's satisfaction, work promotion, employer's goodwill.

Secondly, She's is indeed a role-model for how man should, regardless of religion, race, gender or the like thingamajigs, ergo deal with his co-denizens on our loved Earth: she's verily the apotheosis of humaneness—no more, no less.

Let me thank her for such a felicity she had lavishly showered me with…. Indeed, I'm not in a position but to have, in no way, made a virtue of necessity by speaking well of her—as she's worth her salt. She's epitomizing the true nature of a good person, who will be rewarded sooner or later for her synergism and faithfulness to herself and the Other. Period.

Date of experience: December 18, 2024

Thumbnail of user aliciap694
Argentina
1 review
0 helpful votes
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December 4th, 2024
Verified purchase

I lost my card and was vey upset, apparently it had not been stolen since there were no purchases nor any attemps to use it, but as a security measure it was blocked. Had I found it within a week it would have been unblocked, but unfortunately, I did not find it. Customer Care also helped me order a new card. Both associates who helped me were very understanding and supportive. Thank you! =)

Date of experience: November 24, 2024

Thumbnail of user danielp4270
Jamaica
1 review
0 helpful votes
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November 20th, 2024
Verified purchase

Great Assistance keep it up This product exceeded my expectations! The quality is outstanding, and it performs exactly as advertised. Setup was simple, and the instructions were clear. I've noticed a real difference since using it, and it's worth every penny. Highly recommend it to anyone looking for quality and reliability in this price range!

Date of experience: November 10, 2024

Thumbnail of user dragang7
MK
1 review
0 helpful votes
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January 4th, 2025
Verified purchase

Very fast and responsive support. I wanted to block my card and order a new one, everything went so smoothly. The support lady was very kind and she helped right away.

Date of experience: December 25, 2024

Thumbnail of user tayaburr
Bangladesh
1 review
0 helpful votes
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January 4th, 2025
Verified purchase

Really it was so much caring and soft hearted person. She understood my queries very shortly and also solved it asap. I'm happy and I'm thankful to them 🥰
Merry Christmas 🎄

Date of experience: December 24, 2024

Thumbnail of user mubeenr1
AE
1 review
0 helpful votes
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November 15th, 2024
Verified purchase

I recently contacted Payoneer for assistance regarding the status of verification center of my account. I was impressed with the professionalism and efficiency of your support staff. They responded promptly to my inquiries, were clear in their communication, and provided me with helpful guidance to ensure the process went smoothly.

The representative I interacted with took the time to understand my concerns and was proactive in offering solutions, making me feel valued as a customer. I truly appreciate the level of service and support provided, and it has made my experience with Payoneer even more positive

Date of experience: November 5, 2024

Thumbnail of user augustines46
Nigeria
1 review
0 helpful votes
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December 13th, 2024
Verified purchase

I have been working with this app over a year now and i can say am proud to be part of those using the app
There services are top-notch and everything about the app is absolutely unique

Date of experience: December 3, 2024

Thumbnail of user serhiiv5
Ukraine
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

This is one of the best platforms for commercial payments from your customers. It lets you receive payments quickly and pay your expenses easily. And the most wonderful thing is the fast support service that allows you to communicate with a PERSON in your native language.

Date of experience: November 4, 2024

Thumbnail of user grahamb406
GB
1 review
0 helpful votes
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December 6th, 2024
Verified purchase

Excellent, friendly and professional. The Customer Service representative was really trying to help and they had a very positive attitude towards customer care.

Date of experience: November 26, 2024

Thumbnail of user preciousn20
Nigeria
1 review
0 helpful votes
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November 15th, 2024
Verified purchase

I hope the is goes to trust pilot. My little beginning with payoneer was very rough and stressful. I was super stressed by them due to the inability to receive my money after weeks of being paid. Everything leveled as soon as my money got deposited into the the second receiving account that I was given and the other processes were quite simple, easy and quick. I also was able to withdraw my money and got credited in less than 10minutes. The last associate that spoke to me is a life safer. If all my future experiences with Payoneer can be as seamless as this past few days have been, then I'm definitely recommending Payoneer to my friends and colleagues.

Date of experience: November 5, 2024

Thumbnail of user jesusn111
DO
1 review
0 helpful votes
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November 16th, 2024
Verified purchase

Navigating the customer service number is easy and clear, the agents handle the situation quickly and effectively, the online page system is clear and interactive, but above all it is safe and reliable.

Date of experience: November 6, 2024

Thumbnail of user munimz
Pakistan
1 review
0 helpful votes
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January 4th, 2025
Verified purchase

I did a mistake which cased a bit problem for me.
But customer service member solved my issue promptly and professionally

Date of experience: December 25, 2024

Thumbnail of user ngueliebouf
France
1 review
0 helpful votes
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December 12th, 2024
Verified purchase

Using Payoneer has been a seamless and satisfying experience. The platform's intuitive interface makes managing international payments effortless. I appreciate its quick transaction processing and transparency with fees. The ability to withdraw funds in my local currency adds convenience, and the reliable customer support ensures any concerns are promptly addressed, enhancing my overall satisfaction.

Date of experience: December 2, 2024

Thumbnail of user juliep2806
GB
1 review
0 helpful votes
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December 6th, 2024
Verified purchase

I found it difficult to get online but one online I could see what a good tool it was when payments abroad have to be made. The support system works although they prefer to use email rather than phone advice

Date of experience: November 26, 2024

Thumbnail of user queenj64
Nigeria
1 review
0 helpful votes
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December 20th, 2024
Verified purchase

Customer service is great and the service is fast as well as the security, though I pass through some stress before I thought of calling the customer service. I'm hoping to have more good experience with payoneer.
Thank so much and do have a great day.

Date of experience: December 10, 2024

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.

Company Representative

Thumbnail of user annat444
Anna T.
Typically responds within 2 days

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