Puregear Questions & Answers

256 reviews

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Here’s what consumers have asked with answers from Puregear staff and previous consumers.

5 questions answered

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Question:

I sent in a warnty clam got nothing back I sent in a warnty clam got nothing back

Answer:

No product received no way to connect them. PAId FOR SHIPPING ALSO

By Paula C. over a year old

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Question:

How do i get in touch with the corporate office i can not get them to send me my screen protector How do i get in touch with the corporate office i can not get them to send me my screen protector

Answer:

SCREEN PROTECTOR CRACKED. THEY IGNORE ME, I CANNOT GET REPLACED. TRYING FOR OVER 6 MONTHS. WARRANTY EXPIRES FEB. 2020. I WILL NEVER BUY PRODUCTS FROM PUREGEAR.

By mary s. over a year old

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Question:

Why does your company not honor its warranty properly Why does your company not honor its warranty properly

Answer:

I can attest to all of your comments and the product last less than 24 hours and my phone was never dropped, banged or mishandled but found chipped and cracked the morning after install

By William b. over a year old

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Question:

Once a warranty clam for a screen protector has been approved how long till it's sent out? Once a warranty clam for a screen protector has been approved how long till it's sent out?

Answer:

It won't be. I hope you didn't pay the shipping fee because you won't see that either. Consider forgetting about it or possibly editing your review to reflect your current situation with their customer service. Consider also putting pressure on the place where you bought it to stop supporting an expensive product that doesn't do what it's being used for.

By Tiana G. over a year old

Question:

Because they will not honor their warrenty they should be reported to the better business bureau . i am so surprised that no one had reported them yet Because they will not honor their warrenty they should be reported to the better business bureau . i am so surprised that no one had reported them yet

Answer:

PureGear does not honor defect products and ignores submitted warranties. NO REPLACEMENT, ON RESPONSE. PureGear does not answer telephone number 1-877-570-4327 AFTER HUNDREDS OF PHONE CALLS. RINGS ONCE AND HANGS UP. ANYONE SELLING THEIR PRODUCTS IS IN COLLUSION WITH PUREGEAR.

By mary s. over a year old

Question:

How long does shipping take?
What is the return policy?
Where is the company located?

Puregear Questions & Answers

I sent in a warnty clam got nothing back I sent in a warnty clam got nothing back

How do i get in touch with the corporate office i can not get them to send me my screen protector How do i get in touch with the corporate office i can not get them to send me my screen protector

Why does your company not honor its warranty properly Why does your company not honor its warranty properly

Once a warranty clam for a screen protector has been approved how long till it's sent out? Once a warranty clam for a screen protector has been approved how long till it's sent out?

How do i get the pure gear liquid glass screen protector off?

Blue light flahes meaning i have texto or calls that came in but cant open my cell...battery is charged

Blue light falshing upper left of fom (signal that i have messages but phone does not fonction (cant open it)

Why will no one will return a call got an issue with a replacement?

I need to order another screen protector

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