PuregearReviews 259

I hate this screen protector, I was talked into it at my Verizon store. It chipped on the edge within weeks, and then created cracks across the whole screen area. I couldn't return it - I was told to file a claim which involved paying shipping fees to get a new one. It has happened two more times. My husband thought it was just me, so he bought one when he got his new phone. Same thing happened. I'm very disappointed that Verizon even sells them. This is the first time I ever had a screen protector chip or crack. Boo to you!

I bought the 20 Watt wall charger with a lifetime warranty and for about five months it worked as advertised. It charged very quickly. But then it stopped working. I tried to get a replacement through life time warranty but they wanted to me to pay $12.95 shipping so I just said forget it. I also went on their website and submitted a negative review but of course they never posted that on their site. They only put 5 star reviews

Bought this privacy screen protector for $71 from a local "Verizon" store that was just an authorized dealer but made it sound like they were Verizon corporate. I literally put the phone in my pocketbook and it chipped the glass and caused two cracks going all the way across the screen protector. Took it back to the store to exchange it because I had only had it literally five days and they told me it was gonna cost $23 to exchange it! They said that I would be better off filing a warranty claim. When I went to do that they wanted $12.95 for a "shipping." I have never been so ripped off by a legitimate company in my entire life! Not only is this product a piece of crap, but it's being endorsed by Verizon because the store is one of their authorized dealers and has Verizon written all over the place. Buyer beware do your research before you are in there and buy it. You WILL get ripped off and won't have any recourse!

Bought this crappy screen protector from a Verizon store that wasn't a corporate store they installed it and it had bubbles when she installed it they said if they don't go away by tomorrow bring it back we can put another one on free but when I got home it broke so when I went back to the store they said I had to use my warranty then they want you to pay another 12.99 for shipping total scam why couldn't you just go back to store they have tons of them never again

So I bought this product from the bell store the day I bought my phone. In 2 years I have had it replaced 4 times under the warranty, which did cost $11 ish dollars for shipping which was a bit high for what iyou are getting. I just went to go through the process for a 5th time and it is now $21.95 usd shipping for a screen protector to ship it across canada. So I will have paid $66 for warrantied screen protectors after I originally paid $50 for a lifetime warranty. The last one only lasted a week before it just fell off randomly after following the instructions very carefully. Would not waste you money on this one.

I paid $65 fir the Pure-Gear steel screen saver with the life time warranty, Sent away for a new screen saver and had to pay $12.95 for shipping and handling!
Just dropped my phone from my belt and screen just cracked phone again! Not using the warranty going to Walmart to replace the screen protector. Nothing special about their product!

They don't give you money back; they want to send you a replacement of the same poor quality screen protector. In 6 months, we have had 4 cracked screens. We have been extra careful with our Samsung S23 phones and yet the least little thing will crack the screen. And to add insult to injury, they want you to pay a $12.95 handling fee. We cut our losses by not filing a claim.

I received my screen today and it was definitely used the box wasn't even sealed. I tried to call and report this well their phone number doesn't work. I tried their website chat feature that also doesn't work.

I was sold a Pure Gear screen protector when I got my new phone, Samsung S23 ultra. The screen proctor is on the expensive side, but I purchased it because I was told it has a lifetime warranty. If it breaks you get a new one. They forgot to mention the shipping fees. When I found out it was $8.50 for shipping, it was annoying but not the end of the world. I went to order a replacement last week because the screen protector was cracked. The cost is $21.95USD for SHIPPING. By the time you add exchange rate and maybe tax, it will be between $25 and $30 for shipping. That's close to the cost of the screen protector and you have to wait at lest 10 days to get it.
When I contacted the company to question the excessive cost of shipping, they said it was because they didn't have a distributor in Canada. Thanking me for understanding!
I'm going back to the store to let them know of my experience so they don't keep promoting this.
My issue is not with the product but with the company. If you sell a product in Canada, then you need to make the replacement available at a reasonable cost, not at nearly the cost of the original purchase. I can get 2 screen proctors from a different company for the cost of their shipping.
Stores are promoting this screen protector thinking it's a good deal. It isn't at all!

Bought a new iPhone 15 pro. Dealer sells z(and sadly recommends) PureGear screen protectors. They put it on for me. It chipped on day 6 (middle right side, have zero idea how, wasn't dropped and is in a phone case). Went online for replacement. The Lifetime Guarantee actually charges $31.96 to mail a replacement to me. The protector cost me $34.99 to buy last week. Quite the grift. WTH

Edit, chip #2 today since I've been home. Center bottom. Was set on table twice, that's it.

Had it for 7 days before it cracked from putting it down. Biggest scam for replacement have to open a PayPal account that don't let you put in the proper mailing address saying it is incorrect. $12 for shipping. I can't even get a replacement cause the address errors. DO NOT BUY THIS PRODUCT.

I bought a Puregear screen protector for my Samsung 23 ultra with the fingerprint scanner on the screen protector. Not once but twice they sent me a screen protector with a smudge right over the fingerprint scanner making it impossible to login with my fingerprint. After 6 emails to customer service I finally got a response weeks later. They said they would send me a new one. The new one had a smudge over the fingerprint reader too. Really? I gave up and decided to go with a different company. Slowest customer service ever!

I see this as a subscription scam. The first product you buy is $45 but then it will crack within two months I guarantee it. Then they say no problem you just have to send them $8.95 US and they will replace it for you. No questions asked as many times as you want. So I am sure it cost them less than a dollar to make. So they are still making $7.95 every time you 'buy' a new one. The worst scam ever, the cheapest product ever. This company should go under immediately. Imagine all this plastic being thrown away just so that this company can promote itself as a warranty provider!

Ive bought one plus had three replacements sent at a cost of 49$ plus 10$ each additional one all in the last 50 days! Now ive emailed two of there emails multiple times n it just keeps being sent back. Yes they have a warranty but its not worth it. My brother bought a ten dollar one off amazon n its been working for over two months so far. Do not use!

Screen cracked in pieces before I could even put it on my phone. Do not purchase and do not recommend.

I have a pixel 7 pro and have had to replace the original one and now the other one is cracked. I have had pure gear on another phone with the same problem. I WILL never buy another product from puregear. Trying to get a warranty replacement was mind boggling to say the least. NEVER AGAIN.

I haven't purchased this item after learning that this warranty they claim is not even a warranty. A warranty is that everything would be covered. But they ask for money for delivery charges. So they are lying and this is technically illegal. Also, the product is not actual tempered glass. Many of them are not. If you want a real warranty Belkin is the way to go. You won't pay for shipping at all. And you don't have to answer or show them any pictures of your cracked screen.

I had Puregear's screen protector fail. Despite registering the product online and taking it to their authorized phone screen repair facility, they would not approve my claim. They are crooks!

The case is very loose and has no grip at all, the material feels very cheap and i'm very disappointed. *not recommended*

Purchased for $49.99 & installed by Verizon on March 24,2023 when I purchased a Galaxy S23 Ultra 5G. Today, April 3,10 days later, it popped off of my phone as I swipped too unlock my phone. Verizon gladly offered to replace it... for $10. After expressing my dissatisfaction the salesperson gave me a 'one time free replacement.' He never offered to reinstall it which I believe he could have done. No way this glass should have popped off my phone. Do not recommend this product.