Rakuten

They boast a 25% cashback if I buy something from Temu, which I did. I was sure the system activated this cashback just before purchase. However, they never sent me this cashback, despite my multiple attempts to claim it. First they tried to play stupid by simply repeating the info I already submitted a few times, then they didn't even bother to reply in the end. I will let both Temu and other customers know how dishonest and unreliable they are.

Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism.
I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!

I used to have good results getting my cash back but it's changed. I had a purchase on 9/2/2024 and it was supposed to be $15.90 cash back and for 2 it says pending they never got it confirmed even though I got an email showing I received my rewards. I've sent probably 15 messages and they just reply someone will get back to yo and they never do. I wouldn't even fool with Rakuten anymore it's not worth the frustration.

This is the most annoying app ever. Crap pops up every time I visit a website. My credit card company does a much better job of finding deals, without the constant interruptions.
They make is impossible to cancel the service. I had to contact customer service several times, each time replying to stupid questions like "what country do you live in?". Why does it matter? I gave you my account number and you verified! Then they walk you through a ridiculously long process to "request" cancellation.
All that BS and now it says it could take up to 45 days.Give me a break. Just have a delete button like everyone else.

Unbelievable. I'm still in disbelief. I racked up quite a bit using Ebates and was diligent every time. Went through their website and most times I had to manually fill out their form with all the info, including the subtotal, merchant, order confirmation email. When it came time to pay the "big fat cheque" they literally shut down my account and refused to pay me claiming that the orders weren't placed properly

I was a loyal Rakuten member until they terminated my account out of nowhere. I asked for proof of the reasonings and they said they didn't have to provide any. Their terms and conditions say they can terminate "for any reason or no reason." So basically for no reason your account can be terminated.

This is def for people who do nothing but shop online. I think I've earned about 20.00 so far. I did forget to use it but still its a good source to make cash back. I have noticed that they are working with amazon anymore though and that where I mostly shop.

I just got an email about the updated referral bonus. It basically says for me to remind them but I have no idea on how to do that cause there is no send a reminder or anything. People used my link but don't actually follow through. There's double cash back until 5/14.

I helped my roommates make an account and make purchases through Rakuten then the next day all my 4 roommates' accounts and mine were blocked. After contacting customer service they said "Also, per our terms here: https://www.rakuten.com/help/article/terms-conditions**************
Specifically in article 22.1. Termination or Suspension states in part, "We may terminate this Agreement and your use of or access to the Program at any time, for any reason or no reason." "

I've been adding up all my cash back and now that I'm at a certain amount it is no longer allowing me into my account, allowing me to reset my password, or even submit a claim for this issue to be resolved. DO NOT USE! SCAM TO GET YOUR INFO!

I've been an Ebates member since 2010 and back then I was getting a fair amount of cash back or gift cards for my purchases. Recently, however, after the change to Rakuten I lost all of my money. So, after 10 years of being with this company I have no balance, and no history. I had a bunch of money saved, to the point where I could go on ebates, and get a gift card to go birthday present or even Christmas shopping. Now, it's all gone. Not cool.

One of the few times I actually use ebates to make a big purchase I never received my cash back really disappointed! Honestly think this is pointless. You can't even reach anyone other then sending in an email.

The advertised item ended up being a poor counterfeit.
Rakuten. Com puts all the responsibility to correct a bad sale on the vendor who just ripped you off. Rakuten.com plays an "arms length" denial position. "Not us"..."we didn't do that!", but they continue to advertise and sell the same product as genuine.
Got my money back only because I used PayPal. THEY know how to support the customer in these situations.
Would NEVER buy another product from the Rakuten.com site.

My estimated cash back was supposed to be 10% for purchasing airline and hotel tickets which I took a screenshot of and overnight the percentage somehow dropped to 1% only. They are fraud. Will not used them again.

My company has always used Commission Factory (Junction) and Rakuten. I always found Rakuten was harder to use and lacked some of the features CF has. Also it seems like affiliates are on all channels so there really isn't a need for two.

I decided to terminate my contract with Rakuten, which had been signed nearly 10 years prior. They said I would have to pay the fees for 7 months as the contract automatically renews every year, this seems unfair and just gave me a very bad impression of them.

This website sells OEM or non-authenticated brand name product at regular price. When issue arises, they disappeared conveniently. Also they do NOT accept or post negative reviews. It's like a scam artist.

Purchased a Kohler kitchen sink. It arrived in an opened box with no protective packaging. Clearly, this sink had been returned. I am having it installed and will report if there is damage that I cannot see at present.

So, I've been a fan of Ebates for a long time, but recently I notice that when you buy a big ticket item (just recently bought a laptop from Dell, started out from the Ebates site as I always do) they DON'T record it. Then when you contact their customer service, they tell you it's because the vendor didn't sent them the tracking info or some b. S. like that. It's funny how it only happens on big ticket items. This has happened to me at least 3 times in the last two years. I think I will stop using them. There are plenty of other sites where you can earn points or cash back.

They appear to use bait & switch techniques. No discernible C/S no. To call.
Does not respond to customer emails.
I'm now very concerned that my CC info is in the hands of a disreputable actor.

Stan N.

The original ebates actually gave cash back on every purchase with no problem now this dumb $#*! version of ebates is abomination and should've been changed if i could rat rakuten 0 stars or negative 0 i would

I have used them faithfully & have to fight to get my cash back by filing inquiries & submitting invoices / documents providing my shopping trips. Stores (many) don't report the purchases THEN ebates credits much less than what entitled too. Example purchase was 5% cash back & ebates gave me 1.00 on a 99.99 purchase. Hmmm basic math

Ebates takes referrals away if its a family member even a cousin who lives with you. Then they will block you out of your account!

Do NOT refer people & only use if you like to continually argue then prove yourself to get paid what they promise!

BEWARE!

Terrible customer service with Rakuten. Site will not direct me to any stores website and at first I thought it was my computer blocking it, however, tried on 4 different devices and does the same thing. Have contacted Rakuten customer service 3 times with no resolution. My account is also locked but after three days of trying to actually talk to a human I give up. They lost a loyal customer.

Booked my vacation trip thru ebates expedia says 10 % cash back
Spent over 5 thousand on my deal assuming to get 10 %back which is $500...
Got only $89:(

Advice: make sure you read a small print somewhere down there... before you order something.

Thank you!