Rakuten

Les vendeurs professionnels sur ce site ne sont pas fiables. Un vendeur pro (jinliangshop) m'a vendu un téléphone qui est tombé en panne deux mois après l'achat. Je lui ai renvoyé le téléphone pour réparation, mais depuis, il fait silence radio, et il m'est impossible de porter plainte. Rakuten se désiste de toute responsabilité. A absolument éviter si vous voulez avoir une garantie.

Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism.
I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!

They boast a 25% cashback if I buy something from Temu, which I did. I was sure the system activated this cashback just before purchase. However, they never sent me this cashback, despite my multiple attempts to claim it. First they tried to play stupid by simply repeating the info I already submitted a few times, then they didn't even bother to reply in the end. I will let both Temu and other customers know how dishonest and unreliable they are.

I just got an email about the updated referral bonus. It basically says for me to remind them but I have no idea on how to do that cause there is no send a reminder or anything. People used my link but don't actually follow through. There's double cash back until 5/14.

I have the extension as well as often buying through Rakuten/Kobo. While I get some rewards others say"Up to" often meaning no rewards for your purchase, in particular Staples Copy & Print. Spent hundreds and never gotten a dime from them.

Really the rewards are not worth the hassle. Will be cancelling after the next cheque

This is the most annoying app ever. Crap pops up every time I visit a website. My credit card company does a much better job of finding deals, without the constant interruptions.
They make is impossible to cancel the service. I had to contact customer service several times, each time replying to stupid questions like "what country do you live in?". Why does it matter? I gave you my account number and you verified! Then they walk you through a ridiculously long process to "request" cancellation.
All that BS and now it says it could take up to 45 days.Give me a break. Just have a delete button like everyone else.

My company has always used Commission Factory (Junction) and Rakuten. I always found Rakuten was harder to use and lacked some of the features CF has. Also it seems like affiliates are on all channels so there really isn't a need for two.

I decided to terminate my contract with Rakuten, which had been signed nearly 10 years prior. They said I would have to pay the fees for 7 months as the contract automatically renews every year, this seems unfair and just gave me a very bad impression of them.

I used to have good results getting my cash back but it's changed. I had a purchase on 9/2/2024 and it was supposed to be $15.90 cash back and for 2 it says pending they never got it confirmed even though I got an email showing I received my rewards. I've sent probably 15 messages and they just reply someone will get back to yo and they never do. I wouldn't even fool with Rakuten anymore it's not worth the frustration.

Unbelievable. I'm still in disbelief. I racked up quite a bit using Ebates and was diligent every time. Went through their website and most times I had to manually fill out their form with all the info, including the subtotal, merchant, order confirmation email. When it came time to pay the "big fat cheque" they literally shut down my account and refused to pay me claiming that the orders weren't placed properly

I made a purchase through their website, as needed to earn cash back. My balance was near $100. However within a month, they removed the highest cash back bonus from my balance ($75), without a word.
I completed a Missing Cash Back form, to which they then requested the order details. Why do they need the details when the Shopping Trip information was right there with everything already?
They don't want to pay out, so they remove high cash back earnings. They've also re-designed the Shopping Trip page to where you cannot access any details past the current 3 months.

I was a loyal Rakuten member until they terminated my account out of nowhere. I asked for proof of the reasonings and they said they didn't have to provide any. Their terms and conditions say they can terminate "for any reason or no reason." So basically for no reason your account can be terminated.

After 12 months, they will debit you $5 until your balance is 0. I did not see this in the initial terms... I feel maybe they retroactively added it, or I may be confused? Either way they took my cashback and made it disappear.

Not happy I keep having issues with stores confirming my orders and cash back not getting added to my account within the time frame it says. I'm tired of reaching out to Rakuten bc of that. Also don't like some of Rakutens agents being unfriendly or not helpful. I also have expected a few checks to be larger than they they are. Feel like there is some kind of mistake happening to where I am not getting the right amount.

They don't pay welcome bonus as was promised at the time of registration. First of all, I received a confirmation the full check was sent out to me, but in a while received a check $30 less, now they ignore me and don't answer to my messages

After a long chatting with team members, they blocked my account and waved my sign up and refer a friend bonuses since they found that I created multiple duplicate accounts. However, it so not true!
Other accounts I referred to were my family members! In their policy, it says that family members can get a refer a friend bonus as well.
They simply didn't believe me, restricted my account and didn't return my bonuses by claiming that I duplicated accounts.
They don't trust their customers which his so unprofessional, I am so disappointed by this…

I accumulated almost $300 cashback in my account, the payment date came, the company closed my account with all kinds of excuses, and they took the money I accumulated $300, but the commissions they received from sites I purchased they earned at my expense, there are several other complaints online about their working method, they advertise cashback Higher than the competitors, but when the time comes to pay, they close your account, earn the commission, and simply disown you in disgrace.

It is totally a scam as it shows you got new account bonus and referral bonus and cash back from the purchases then they suddenly inactive your account without any explanation, and this rakuten account is the only cash back account I have.

I ordered an iPad for my son for Christmas. The text messages I received informing of the delivery did not accept my postcode. Something was off. Then I received an email on the day that my parcel was on its way, then it showed as delivered. I was at home and no one rang the bell. It was supposed to be hand delivered with signature. I never received it. I wrote to Rakuten and they ask me to file a complaint with the police that my parcel was stolen! I will use Rakuten again, they use dishonest transport companies to save on cost. The iPad was stolen by a company called Okeyparcel - never use them!

I helped my roommates make an account and make purchases through Rakuten then the next day all my 4 roommates' accounts and mine were blocked. After contacting customer service they said "Also, per our terms here: https://www.rakuten.com/help/article/terms-conditions**************
Specifically in article 22.1. Termination or Suspension states in part, "We may terminate this Agreement and your use of or access to the Program at any time, for any reason or no reason." "

They heavily push their customers to refer people and offer referral bonuses. Using their advertised programs I got up to $130 in referral bonuses and was feeling pretty good! However, soon before it was time to pay up the bonuses just disappeared from my account. I contacted customer service vial email. 5 days later all they sent back was a link to their public facing referral bonus page. I tried to call customer service and they have a message saying they cant take calls. I tried the chat. It requires me to verify my account by clicking a link, but the link leads to a dead page.

They clearly do not want their customers to have access to someone who can address issues like this. Further, its pretty underhanded to dangle a carrot, get me to talk people into making an account and buying something, only to take away the small benefit I was supposed to get.

Below is proof of ne of the bonuses that was taken away. It was awarded on November 22 and taken away over a month after being reflected on my account. The same thing happened with the three other referral bonuses that disappeared.

HORRIBLE AND A RIPOFF. I referred 9 people and 3 signed up plus made qualifying purchases. No referral has been sent. They send links to click that are broken. When asked for a representative it says " due to covid they don't want to risk employees therefore they can't have a rep call you nor leave voice messages" Huh!? I'm so annoyed that I warned everyone else that I referred to NOT use them nor my referral for this reason. BEWARE! Also you have to keep track of your own account to file your missing funds.

I've been an Ebates member since 2010 and back then I was getting a fair amount of cash back or gift cards for my purchases. Recently, however, after the change to Rakuten I lost all of my money. So, after 10 years of being with this company I have no balance, and no history. I had a bunch of money saved, to the point where I could go on ebates, and get a gift card to go birthday present or even Christmas shopping. Now, it's all gone. Not cool.

I received a gift card for signing up and a check back after last Holiday season! The only problem is that it can become removed with computer updates. I did not realize this happened and missed some cash back. Customer service was helpful.