Carla

There is no customer service phone number or a method to discuss a serious problem. They are a third party rental company (make reservations on behalf of others). When I showed up to pick up my car at GVA from Europcar, I was informed that the reservation was already cancelled by Europcar (they didn't have the car type requested). But Carla had never communication that to me. I had to start a new reservation afresh with 300% of what originally posted.

I have been exchanging emails with some reps who keep saying they can't refund the fees they placed on my CC only because it doesn't match their policy. This company is not real, nor it should exist. They need to be held accountable for all the charges they are placing without offering *any* services.

Tried to rent through this site. Kept saying transaction denied so we went elsewhere. THEN charges appeared on my card and they refused to refund even though we never got a confirmation or a car!

Carla is a scam, they do not disclose all fees until you get to the counter and then they charge you extra. Even though it's a third-party reservation it makes more sense to reserve directly with the company even if it's extra. Got charged an extra 70$ that wasn't disclosed on the Carla website, Alamo couldn't help and neither could Carla. Horrible customer service. They also charge you 30$ that goes straight to Carla to make the reservation not even to the car rental place.

I payed for 30 days full insurance and I spouse to pick up my car from avis Bratislava air port.believe it or not they said to me it's scam.there is no carla even exist its all fake website.I lost my money and no car
Even I try to call the number it's fake.I did email them no answer.I call the bank to stop my card they told me it's in Istanbul...mother Tucker the ribme off

Terrible Customer Service: From start to finish, the customer service was exceptionally poor. Despite multiple attempts to reach out with concerns, responses were either delayed or non-existent. The lack of support was incredibly disappointing.

Fraudulent Oversell of Insurance: I was charged for insurance coverage even though I already had insurance from a third party. This seemed like a blatant attempt to upsell unnecessary coverage. I felt pressured into paying for something I didn't need, which felt downright fraudulent.

Misleading Vehicle Assignment: Although my car agreement clearly specified a Toyota Corolla or a similar model, the sales agent provided me with a Kia Soul. To add insult to injury, a Toyota Corolla was available, but I was still given a different vehicle. This lack of adherence to the agreement was unacceptable.

Failure to Address Complaints: After expressing my dissatisfaction and raising concerns about the insurance oversell, I never received a follow-up call or resolution. The disregard for addressing these issues only compounded my frustration.

Given these problems, I am requesting a refund for the insurance charges, which I believe were applied fraudulently. I would not recommend this company based on my experience, and I hope they will take steps to address these significant issues.

Scammers! I will try to report this scam company as widely as possible because what they are doing is illegal and I don't want others to suffer like me. I found a lot of negative information about them just after I booked the car, and I wish I had done it sooner, because I was simply tempted by the better price. I rented a car for 880; when I arrived at Thrifty to pick up the car, I had to pay another 600. They don't answer emails, they don't take calls; the line is either not working, or they don't take calls because it's too busy. Then, the only phone number that could be reached was disconnected. I called them every day for 10 days—no answer! Scammers!

SCAM SCAM SCAM Carla is a scam company. The price advertised is not what you pay at the car hire location. Free cancellation is a lie, they refuse to take responsibility for returning refunded money. DO NOT USE AT ANY COST

I booked a car that needed to be dropped off at a different location than pick up. I was very careful about putting the details in because of this. After booking the car on my confirmation email it had switched the drop off location to the same as pickup. I called and emailed and did all I could to contact them and ask them to change it back. It is impossible to contact anyone. I even went through the process of setting up a new booking to make sure I did it correctly and each time Carla changed my drop off location (I included photos of it changing) Both locations were airports and viable locations. In the end I had to cancel my reservation and lose my money. They are fraudulent beware.

Absolute SCAM of a company.

This booking company took my deposit and never returned for a booking canceled by the Car Rent supplier. Even though the supplier said there will no cancellation charges, they stole my deposit and keep it for themself. NEVER USING THIS COMPANY AGAIN. Absolute scam

Bead company guys no trust this company because no confirmation number I rented a car from them and then they canceled for me at the end and everything Was payed

Booked a car for our trip to Costa Rica. The website showed a lot of cheap prices, and we chose one. In the booking process, other prices came up and we discovered those low prices were for prepaid bookings. So we did. Then plans changed and I had to cancel. THEN discovered that the prepaid prices were NON-REFUNDABLE. This is not made clear during the booking process. Only by diving deep into the Terms and Conditions document did I discover this policy. This is an underhanded and predatory practice, to not state the non-refundable nature of the cheapest prices. Watch out for this company!

Do not book with these people they will take your money and you will get nothing back total fraud, do not use them for anything

It is essentialy a scam, and shame on those car hire companies, in my case NU that allow themselves to be associated with it. AVOID, AVOID, AVOID.

J'ai réservé une voiture en mai 2024 pour Sept. 2024. 900$ de dépôt. Lors de mon arriver à destination il on canceller ma réservation car supposément j'était en $#*!. Mon vol est arriver a 12h30 et je me suis présentée a 15hr. Il n'avait aucune voiture de disponible. Je suis retournée le lendemain toujours pas de voiture. Il ne veulent pas me rembourser. Il me demande d'écrire au courriel ou j'ai fait la réservation. 2 discours différent.
Aucun service il n'on pas respecter le contrat de location.
Tenez vous loins de cette compagnie. Une arnaque pur et simple.

Date de l'expérience: 07 septembre 2024

Vehicles are randomly available. I check app and 10+ cars are available for the dates requested. An hour later, no cars are available. A few hours later, 10+ cars available again. In Addition to prior reviews I have read stating Carla is a scam-, customer requested to pay more money, car not available when customer went to pick up vehicle.

I was encouraged to try Carla for Personal use and GIG economy.

Skeptical. Risky. Please prove me wrong.

Je suis extrêmement indigné par la situation. Carla m'a fourni des informations erronées concernant les tarifs de réservation. J'ai payé 50€, mais lorsque je suis arrivé chez l'agence partenaire de Carla, Goldcar, on m'a exigé un montant trois fois supérieur à celui convenu dans le contrat initial. Je n'ai pas pu annuler la réservation ni récupérer les 50€ versés. Leur méthode consiste à afficher des prix attractifs qui n'ont absolument aucun lien avec la réalité une fois la location réglée. Cette pratique est inacceptable et trompeuse.

Defrauded over $220 by this company after already paying $135 to Avis. Customer service was nonexistent and no refund offered. Beware of this scam!

I used them for a recent trip. Without telling me, they added on a $192 extra fee for something called "Carla Plus." I contacted them within minutes, and they refused to refund me. They also told me that all fees were paid in full, yet when I picked up my car, I was charged almost double the total price of the car. Carla tells me that they would "let their escalation team know" and that they would be getting back to me. It's been almost a month with no contact. Would not recommend.

I was charged, even though the rental company called and told me they had no cars available. I didn't think I would be charged, but low and behold I was definitely charged. I have been getting the run around. Please do not use this service.

Title: Carla App Review: Unprofessional and Unresponsive

Review:
My experience with the Carla app has been extremely disappointing. Despite reserving a car at a specific price, I ended up paying a higher amount when I picked up the car on the scheduled date. This inconsistency is unacceptable.

When I contacted customer care for assistance, they proved to be utterly unhelpful. Their responses felt robotic and lacked any real attention to my case or effort to resolve the issue.

I expect transparency and professionalism from the services I use. Unfortunately, Carla failed to deliver on both counts. Until they improve their customer service and pricing practices, I cannot recommend this app to anyone.

I pay online $215 and my pick up day I went to the agency and want to charge me $1,800 more I never get the car, I'm trying via e mail to get my money back but no one helps. A BIG SCAM

You can use a debit card thru Carla but when you go to pick up the car, you can't use debit. Missed my brother funeral, left me stranded in ATL for 2days it's been two weeks and no refund yet. Customer service is one person. They blocked me from calling about my refund. Poor customer service all together. DONOT GO THRU CARLA CAR RENTAL! YOU WILL REGRET IT, TRUST ME!

I've was told to pay 73$ then it took 19$ I get to the rental place and they don't take my card, I have called and harassed these people and nobody has sent me my refund, I am thinking of taking small legal action!