Dear Sir/Madam,

I have taken a scribd account by taking a free trail initially and after that I was supposed to be moved to 8.99$ monthly recurring plan. I would bring to the notice that I had been charged each month for the same till September. Now in September I decided to discontinue the service and so I disabled my plan. But I was deducted once on 26th September, 2015 for this month and again on 28th September, 2015. I am attaching the screenshots for the same.

Please let me know why these two deductions are made in same month. Also before deducting the amount for each month you have not even notified me through mail. I came to know about the deductions of each month by going through my bank account statements. This is highly inconvenient and unacceptable.

I do not wish to continue such service. Delete my account and also refund me the money ASAP which has been deducted twice.

Thanks,
Abhishek

asked by ABHI K. on 9/28/15

1 Answer
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Hi Abhishek! I'm glad we were able to resolve this issue for you via email. If you were still having trouble, please do not hesitate to reach out to us via help@scribd.com. We're always here to help. Thanks! - Zoë, Scribd Customer Support

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