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Why are so many Scribd customers being billed after they cancel their accounts? If it were in my power some of you Scribd employees would be in jail.

asked by Gene C. on 11/2/18

1 Answer

Scribd S. [Scribd Rep]

on 11/5/18

Hi Gene - Most likely, someone did not cancel their account fully or they have created more than one free trial with us and forgot about their alternate accounts. We're happy to issue any refunds in these cases; no need to send us to jail :) If you have any questions, please send us an email to help@scribd.com. Thank you!

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