Scribd Questions & Answers

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Hi Donna - We'd be happy to help with this! Could you please send us an email to help@scribd.com? That way, we can locate your account and issue a refund. Thank you!

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Hi there - At this time, we do not have a discount for seniors but it is something we're working on! For further questions, please email us at help@scribd.com. Thank you!

Hi Gene - Most likely, someone did not cancel their account fully or they have created more than one free trial with us and forgot about their alternate accounts. We're happy to issue any refunds in these cases; no need to send us to jail :) If you have any questions, please send us an email to help@scribd.com. Thank you!

Hi Carola - We absolutely do offer unlimited reading for most titles and you can view some information about our service, here: http://literally.scribd.com/home/scribd-unlimited

Hi Arshad - Thanks for your message! I'm so sorry for any inconvenience this causes you, however Scribd staff can't send or locate particular content on your behalf; the search box at the top of the Scribd.com website can help do this, though! While we'd love to assist you with your search, our staff does not have any kind of special search tools that allow us to see more than you. If your initial search does not bring up the content you're seeking, we most likely do not carry it. Again, I apologize for any inconvenience, and welcome the opportunity to assist you further! Just let us know if there's anything else we can do to help. Thanks and have a great day!

Hi Farah - You can cancel your subscription at any time by simply logging into your account with us. Once you cancel, you'll receive the time that you paid for and your account will automatically close at the end of that period. If you have any other questions, please reach out to us at help@scribd.com. Thank you!

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Hi Maryann - I replied to your public comment as well. Please send us an email to help@scribd.com with ATTENTION JAMES in the subject line and I'll personally take care of this. Thank you!