Scribd Questions & Answers

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Here’s what consumers have asked with answers from Scribd staff and previous consumers.

100 questions answered
9% answered in 1 day
Question:

Hello ,please assist me access the following diocument mba4703 unit 2 activity 3 family business by jayakumar sankaran

Answer:

Thanks for reaching out! Our support team can assist you by emailing us at help@scribd.com. If you've emailed us already, send us a message here with your ticket number or the email address you wrote in with. Thanks! - Donni, Scribd Customer Support

By Scribd S.,
Question:

How can i unsubscribe?

Answer:

Hi Stephen! We have more information on how to cancel your subscription here: https://support.scribd.com/hc/en-us/articles/210134046-How-do-I-cancel-my-premium-membership-. Our support team is happy to help with canceling your subscription, just email us at help@scribd.com and we'll be in touch with you shortly. Thanks! - Zoë, Scribd Customer Support

By Scribd S.,
Question:

I need a chihuahua birth certificate in english, can that be done?

Answer:

Hi there! Send us an email to help@scribd.com for further assistance. Thanks! - Zoë, Scribd Customer Support

By Scribd S.,
Question:

I have a charge in my credit card, but i dont kwon from which account it comes from? so i also cannot cancel the suscription. and i want to cancel it, what can i do?

Answer:

Hi Uribe! Please email us at help@scribd.com and our support team can help with identifying the account, along with canceling that subscription for you. Thanks! - Zoë, Scribd Customer Support

By Scribd S.,
Question:

I cancelled my free membership and after few hours cancelled it and i still billed.

Answer:

Hi Vikas! Please email us at help@scribd.com and we can assist. Thanks! - Zoë, Scribd Customer Support

By Scribd S.,
Question:

Hi i signed for free trail period and money got deducted from my account i have also canceled my membership will i get my money back or not. if yes then how

Answer:

Hi Arsh! That sounds like our verification process, which simply ensures the card used is valid. The transaction is automatically voided, so the funds will never process out of your account. The charge should be listed as "pending" and then disappear as if it never happened. We can provide more information via email at support@scribd.com. Thanks! - Zoë, Scribd Customer Support

By Scribd S.,
Question:

I have put my web card number into the to download some research papers. but i didn't put my pin number and it was said membership was not allowed without pin number.i didn't download any papers also. but scribd has deducted 7.99usd and i have got a message to my mobile phone. still i'm not a member of your website. i do not want to be a member anymore. i'm totally upset with this incident. i have emailed u twice but i got only auto generated email only.how can i refund my money.

Answer:

Hi Shilpa! It looks like our support representative Donni has resolved this issue for you on your support ticket #1222562. Let us know if you have any other questions or concerns. Thanks! - Zoë, Scribd Customer Support

By Scribd S.,
Question:

How long does it take for customer service to refund a charge...

Answer:

Hi Jake! It looks like you've received a reply on your support ticket as of October 20,2016 1:44pm PST. Let us know if you have any other questions on that support ticket, or feel free to message us here as well. Thanks! - Zoë, Scribd Customer Support

By Scribd S.,
Question:

You are a bait and switch company! i have wrote a email trying to cancel because i can not seem to be able to cancel. i just signed up for you're free fake 30 days. not all the books you want to read after all. i better not be charged. dutchbaby1961@gmail.com

Answer:

Hi Brenda! We've just replied to your support ticket with further information on how our subscription works. Thanks! - Zoë, Scribd Customer Support

By Scribd S.,
Question:

Why is scribd deducting money for services i never requested for? i will go on social media with evidence and take legal action if necessary. 3 days ago, scribd deducted 3,551 naira. now as i am typing this a message of another deduction of the same amount entered.

Answer:

Hi Kafilat! We're happy to help with this, but will need a little more information. If you have not already, please email us at help@scribd.com. If you have emailed us, please message us your ticket # or the email address you wrote in with here. Thanks! - Zoë, Scribd Customer Support

By Scribd S.,

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