Scribd FAQ | Sitejabber

Question:

Hello, as i wrote you before, i have a problem with my account. ive made an account on scribd.com on 17 of march 2013 and i closed it in a month. however, you still take my money from my account even in 2016! i have checked my credit card and i really have a problem when i see that, monthly, you took 9 euro from me, even if my account is closed. please contact me as soon as possible, regarding the invoices. i need you guarantee that the amount will be refunded to my credit card ( from april 2013 to august 2016). this is fraud. please take this e-mail like an official notification and let me know when my money will be back on me. Hello, as i wrote you before, i have a problem with my account. ive made an account on scribd.com on 17 of march 2013 and i closed it in a month. however, you still take my money from my account even in 2016! i have checked my credit card and i really have a problem when i see that, monthly, you took 9 euro from me, even if my account is closed. please contact me as soon as possible, regarding the invoices. i need you guarantee that the amount will be refunded to my credit card ( from april 2013 to august 2016). this is fraud. please take this e-mail like an official notification and let me know when my money will be back on me.

Answer:

Hi Alina! I can see that our support rep Gary has resolved this issue for you. Let us know if you have any other questions. Thanks!

By Scribd S., over a year old

Question:

Hello, i have canceled my membership as the free trial subscription is more just a scam and my question is when i can get my refunds? Hello, i have canceled my membership as the free trial subscription is more just a scam and my question is when i can get my refunds?

Answer:

Hi Emir! Our support team can assist you with this. Please email us at help@scribd.com and someone will be in touch with you shortly. Thanks!

By Scribd S., over a year old

Question:

Do the monthly membership and the annual membership have the same level of access to the library materials? Do the monthly membership and the annual membership have the same level of access to the library materials?

Answer:

Hi Cheryl! Yes, the monthly and annual subscription options provide the same level of access to content. We can provide more information, should you need, via email at help@scribd.com. Thanks!

By Scribd S., over a year old

Question:

I am trying to find out how to cancel this account I am trying to find out how to cancel this account

Answer:

Hi Anna! Our support team is happy to help with canceling. Please email us at help@scribd.com and we'll be in touch shortly. Thanks!

By Scribd S., over a year old

Question:

I got a two week free trial but was billed just 2 days after, i was wondering if if get a refund. I got a two week free trial but was billed just 2 days after, i was wondering if if get a refund.

Answer:

Hi there! It looks like one of our support reps issued this refund for you as of June 16,2016. Please let us know if you have any other questions or concerns via support@scribd.com. Thanks!

By Scribd S., over a year old

Question:

On the initial page display cost was 8.99$ per month. how i was charged for 48$. is this a fraud? i want my money back pls answer... On the initial page display cost was 8.99$ per month. how i was charged for 48$. is this a fraud? i want my money back pls answer...

Answer:

Hi Vinay! It sounds like you purchased an annual subscription, rather than the monthly subscription. Our support team is happy to help with refunding that charge for you. Send us an email to help@scribd.com if you have not already. We'll be in touch shortly. Thanks!

By Scribd S., over a year old

Question:

I am trying to cancel my subscription which i don't remember signing up for, but i cannot figure out how to cancel! when i call the phone number on the bill, you cannot leave a message. any advice, please? I am trying to cancel my subscription which i don't remember signing up for, but i cannot figure out how to cancel! when i call the phone number on the bill, you cannot leave a message. any advice, please?

Answer:

Hi Marianne - I'm so sorry for the delay here. It does look like one of our support reps was able to locate the account in question and resolve the issue here on April 14,2016. Please do let us know if you have any other questions or concerns via support@scribd.com. Thanks! - Zoë, Scribd Customer Support

By Scribd S., over a year old

Question:

Can i view downloaded pdf/word files from scribd after my subscription expires? Can i view downloaded pdf/word files from scribd after my subscription expires?

Answer:

Hi Eli! Any documents that you have downloaded to your computer while you are subscribed are yours to keep after your subscription expires. They won't be stored in your Scribd account, but you'll absolutely be able to access them from your computer. I hope this information helps, but please let us know if you have any other questions at support@scribd.com. Thanks! - Zoë, Scribd Customer Support

By Scribd S., over a year old

Question:

How can i view the 150,000 titles they are supposed to have for free? How can i view the 150,000 titles they are supposed to have for free?

Answer:

Hi Pat! For regularly unlimited books (ones that don't require a Monthly Read), you'll be able to sort through any search by using our "Unlimited Only" toggle feature. This option will appear on the top of any mobile app search, or on the left side bar of any web search you do. For help on finding these titles through the mobile app, we've put together a special step by step guide here: http://support.scribd.com/entries/83608825-How-do-I-find-free-or-unlimited-books- If you're using the Scribd website, we have a guide here: http://support.scribd.com/entries/107872213-Can-I-read-for-free-What-are-Scribd-Selects-Where-s-the-unlimited-catalog- Let us know if you have any other questions at support@scribd.com. Thanks! - Zoë, Scribd Customer Support

By Scribd S., over a year old

Question:

Why are all of my books suddenly unavailable to read and i just paid my subscription fee yesterday? Why are all of my books suddenly unavailable to read and i just paid my subscription fee yesterday?

Answer:

Hi there! I'm so sorry for the trouble. Our Support team would love to take a look at what's going on here! Please send us an email to help@scribd.com and we can help out. Thanks! - Zoë, Scribd Customer Support

By Scribd S., over a year old

Scribd Questions & Answers

Hello, i have canceled my membership as the free trial subscription is more just a scam and my question is when i can get my refunds? Hello, i have canceled my membership as the free trial subscription is more just a scam and my question is when i can get my refunds?

Do the monthly membership and the annual membership have the same level of access to the library materials? Do the monthly membership and the annual membership have the same level of access to the library materials?

I am trying to find out how to cancel this account I am trying to find out how to cancel this account

I got a two week free trial but was billed just 2 days after, i was wondering if if get a refund. I got a two week free trial but was billed just 2 days after, i was wondering if if get a refund.

On the initial page display cost was 8.99$ per month. how i was charged for 48$. is this a fraud? i want my money back pls answer... On the initial page display cost was 8.99$ per month. how i was charged for 48$. is this a fraud? i want my money back pls answer...

Can i view downloaded pdf/word files from scribd after my subscription expires? Can i view downloaded pdf/word files from scribd after my subscription expires?

How can i view the 150,000 titles they are supposed to have for free? How can i view the 150,000 titles they are supposed to have for free?

Why are all of my books suddenly unavailable to read and i just paid my subscription fee yesterday? Why are all of my books suddenly unavailable to read and i just paid my subscription fee yesterday?

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