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Here’s what consumers have asked with answers from Shift.online staff and previous consumers.
We are sorry you have ever been in a position with us where this has been a question. We have made mistakes in the past, but each of this mistakes have been a learning experience. We now believe we can offer a much smoother, more reliable customer experience.
We are sorry you have all had difficulty in contacting us in the past. We have undergone a management restructure and overhauled our operating policies to ensure the best customer experience possible. As part of this you can contact us on our live chat, where we aim to answer all messages with in 5 minutes. This is accessible through your booking confirmation or on our website. Alternatively you can drop us an email at support_team@shift.online.
As an online booking agent for independent man and van services all of our communication channels are online. This is to make the process of contact smooth and efficient so you can get on with your move. You can contact us on our live chat, where we aim to answer all messages with in 5 minutes. This is accessible through your booking confirmation or on our website. Alternatively you can drop us an email at support_team@shift.online.
