Shift.online

I booked furniture move for 5 items within my building. The driver was supposed to arrive between 4pm and 8pm. At about 4.10pm the Shift booking system suggested that the driver had arrived, but no one called, rang or appeared at reception for the move. I tried to contact the driver numerous times through Shift's contact system but couldn't get through. Waited for hours and hours. No one. The next day I requested a refund and they told me they can't refund me because the driver had arrived, and sent me a picture of the building front door. The job was marked as complete though no one ever showed up! And they would refuse to refund me based on a driver actually taking a picture of my front door. Where's the evidence that the job was complete? Where's the evidence that anyone made any attempt to enter the building or reach me? COMPLETE SHAMELESS SCAM. This company needs to be investigated and shut down and I am sure to report it to the authorities.

Turned up five hours late supposed to get credit only took have the goods 10 items took 2 hours scratched unit to putting upside down and broke my tv been messaged every other day for 3 weeks just get fobbed off

They let you down by cancelling your booking without a word leaving you stranded on the day with no way of contacting them. They then illegally set up fake new appointments using your details and bank info that you gave in your initial booking to rob you and make it hard to get in touch with them. I will be taking this further.

We had to wait for nearly 3 hours after the time frame they were supposed to have arrived and in the end they sent only 1 mover instead of the 2 we booked!

To top it off the mover damaged our property and after contacting shift about the damage and partial refund they said this was what was agreed with choosing the other mover so we got 3 stabs.

Honestly after this I wish had rather have done the move myself!

Damage in pictures.

Terrible experience, order was received incorrectly, no one to contact and no answer from on line query form. When driver turned up to remove a couch he was in a standard car! They still tried to charge my card for full price! Shady and shoddy, steer clear of this company not worth the effort or hassle

They perform as advertised. Like an Uber for moving. The whole process was painless and the person who helped me move was helpful. Will definitely use them again as it took me 90 mins to do something that would have taken me at least half a day on my own.

There's no phone number and repeatedly no answer from the bot even though it says 30 minutes reply time. There's no update of time or place on the tracker. There's only a message once the driver is on the way there. In my case this was after 9pm so I had already made arrangements by then for my long suffering marketplace seller. Would have waited if there were communication. Hard to get refund. A real stress all day and waste of money. This business should be removed.

Booked Shift. Online for a small furniture removal job from West Cumbria to Lancaster. This worked very well and was better value than hiring a self drive van. The two man team were polite and efficient, sticking with the agreed timetable and price.

Well done

Andrew C

I was charged twice for a service that never happened and for cancellation fees.
Unfriendly and unprofessional staff and you can't even talk to them on the phone, only via live chat where they copy and paste answers. I literally asked a question and replied with "have a nice day"!
Please avoid this company at all costs, I am currently opening a dispute with my bank in order to get this money back. Be careful with these thieves!

I booked Shift paying 48.20 to move some furniture on Aug 3rd. I waited for the driver to turn up for hours, but no one ever arrived. I receive no notification that they had decided not to bother. Due to this complete failure I was promised a refund, but after weeks of waiting I've received nothing, and Shift won't return my emails or call... Avoid this SCAM!

Booked Shift for a house move. They took £424.50 from my Paypal account. After expressly saying they take no money until job is done. On the day no one turned up to move required items. No explanation was given. It is impossible to contact them to resolve matter. I ended up having to sleep on someone's sofa for two days until I could find a reliable company to move furniture. Cost a further £250.00. I would not use this company unless you like throwing your money away. Total scam!

No way to contact shift on their website or via social media. Clearly they have a lot of issues and unhappy customers, I suppose this is the only way to contact them as they want to make contacting them impossible.

Anyways I wanted to report a very bad shift driver reg: * on 11/06/21. Did a very bad turn almost hitting neighbours wall. He then took the right lower side of his van out (drivers side) by driving into a huge tree! Lol I have CCTV which i'd be happy to sell to Shift if their interested.

No one turned up Twice! So my move was delayed by a week. I have contacted them many times to fully refund me for this but they keep ignoring me! AVOID at all costs. They will lie to you, and they will steal from you!

Booking reference: Hkb5d4SCWT

Awful experience - do not use!
We booked and paid for a simple move on Friday (2 sofas). Shift and the drive gave us a 4 hour window for the move to take place - 5 mins before deadline, the driver simply text and said 'I'm not available'.

We immediately contacted the Shift head office and spoke to a member of the team - no apology was offered to us at any point. The person on the phone said it would have to be moved the next day as they had no one else available to step in.

After taking a full day off work to sort this simple move, we were furious as this turned out to be a massive waste of time.

Head office told us they would call back with a new time and driver for the next day.... we have heard nothing from them since and have been sitting on hold trying to speak with someone for 45 mins!

At no point has a refund, discount or apology been offered after this appalling customer service. Totally unacceptable and infuriating company. DO NOT USE.

Do not waste your time booking with them, they will ruin your moving day.
The driver never showed up and was impossible to contact.
I tried to call the only numbers available on the website for hours and after long wait they cut off the call several times. Unacceptable service for these delicate situations. They left me with no explanation after 2 days despite also several emails asking urgent call back.
They should pay for all our waste of time and energy since I saw similar reviews to mine.

This is a fraudulent company. Do not use. Unfortunately I read the countless bad reviews before I booked this Sham company. They will steal your money, provide no service, no customer service number. My bank refunded the money they stole from me after the driver failed to turn up and blocked them from accessing my funds. I have had no communication from them since they took money upfront and didn't provide a service. I have reported them to the Police Fraud Department. KEEP AWAY from Shift. Online.

Driver was horrible and 2 hours late. Hidden charges after moving. DO not trust this company with your bank cards. I called my bank after seeing the ridiculous charges and my bank told me that Shift has set up recurring charges to be charged on a monthly basis. AVOID.

It seems that I have to rate Shift. There is no option to leave no star. I am still waiting for a wardrobe that was supposed to be delivered on 20th December 2020. I can't get in contact with shift to resolve the issue in any capacity; when I have managed to make some sort of contact, I'm told someone will contact. No one does. I've emailed and sent texts and there are no responses. There is no accountability and they are more or less untraceable. I've never experienced anything like it in how appalling a service it is. Avoid at all costs.

Should have been zero star. Worst and pathetic experience! Never believe these guys for same day service. They can't find drivers. No communication if they can't find the driver. Horrible price match. Managers are rude and horrible to speak with and invoke the statement did you not read all the small print contract when booking is agreed'. They think they are doing a favour refunding when they can't honour the booking commitment. It will be mistake to use these guys.

They didn't turn up. There's no number or email to contact. The driver phoned but it went straight to missed calls, when I tried to ring his number back I got a wrong number message. They sent messages saying the job was done even though it wasn't. My advice is - spend a big more use a different firm.

Applied as a Shift driver. After no work and sending in availability each week I finally received a pre paid card which is apparently to pay for customer shopping orders. Receive a text week before asking when I am available and so far after 4 weeks I have received nothing. Claim they are desperate for drivers and have loads of work but a waste of time. Why advertise for people then do nothing?

I made a booking to move my belongings from a storage company to my accommodation in the afternoon. The driver never came as I had waited for as long as 1 hour so I left the storage place. I then got a call from the storage company that the van arrived but it was already 2 hours plus late. I made a dispute on this and wanted to get a refund, but the respond was very unethical and unreasonable. They said that they do held accountable for driver lateness as some delays are out of our control, for an example, traffic or weather conditions. So is the customer held accountable for the driver's lateness then? VERY highly not recommended as their website and contacts are not very approachable as well.

The lady told me they'd send the driver's contact number... She never did. The driver never turned up. The money was taken out of my account. Had to call my bank and will now have to wait for the transaction to be disputed and refunded... What a brilliant way to add stress to my already stressful move!