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on 8/17/15It can also take up to 2-3 weeks now. They changed things a bit. If you spend more than $35 you get preferred shipping and if you didn't then it will take longer, but I agree you should contact them
I've got all my orders pretty quick. You should contact them.
This is normal. For me it took 3 week to ship to Spain.
I would contact them, I'm in the us so it was pretty fast. Although my conformation email with tracking number was in my spam/junk mail. I'd check there and then call/email them. Hope that helps.