I bought eyeglasses from nycoptics with lense. I paid the money by bank transfer. I have not yet get my eyeglasses until this period of time. It is already more than 2 weeks. I tried to email them many times. I feel it is not honest answering me and already stop contacting me. What should i do?

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I bought eyeglasses from nycoptics with lense. I paid the money by bank transfer. I have not yet get my eyeglasses until this period of time. It is already more than 2 weeks. I tried to email them many times. I feel it is not honest answering me and already stop contacting me. What should i do?

asked by joey a. on 5/26/16

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SmartBuyGlasses S. [SmartBuyGlasses Rep] · Answer 1 · 2016-05-30T12:26Z

SmartBuyGlasses S. [SmartBuyGlasses Rep]

on 5/30/16

Hi Joey,

Thanks for the question.

We are SmartBuyGlasses, not "nycoptics". Perhaps there has been a mix-up? Nevertheless, if you have an order with us just send me a PM with your Order ID and I'd be happy to check.

If you have an order with another retailer and they are not responding to your emails I recommend checking for alternative methods of contact such as via phone, chat, or social media.

If you have any enquiries about our service or products, feel free to contact us at customerservice@smartbuyglasses or call our toll-free hotline at 888-359-9292

Regards,
Ben

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I bought eyeglasses from nycoptics with lense. I paid the money by bank transfer. I have not yet get my eyeglasses until this period of time. It is already more than 2 weeks. I tried to email them many times. I feel it is not honest answering me and already stop contacting me. What should i do?

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