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I purchased the Tom Ford FT5040 0B5 - Size 52 from the Smartbuyglasses online store on the 18th of March 2015.

I have been using the spectacles so far but have been unhappy with the build quality. And when I was cleaning the spectacles lenses yesterday evening the frame just split into two pieces separating at the bridge. Please note that I was gently wiping the lenses and was not applying any force at all. I would like to understand how this occurred to a genuine Tom Ford eyeglass? What sort of replacement solutions does Smartbuyglasses offer in a case like this?

I understand Smartlyglasses has a 24 month warranty against manufacture detect. Please let me know how to proceed if as I would like to initiate the exchange process.

Someone from customer service contacted me two days ago via email but i haven't heard from them since. Is there any way i can get in touch with them on a call? I would like to resolve this quickly. Not having a proper spectacle is causing me a lot of inconvenience.

asked by Joe J. on 6/16/16

1 Answer
Thumbnail of user servicemgtsbgs

Hi Joe,

Thanks for reaching out to us and I'm sorry to hear of the problems you've experienced with your Tom Ford glasses!

We do have a 24 month warranty against manufacturing defects and depending on the severity of the damage we can help replace or repair.

If you could send me a private message with your Order ID and/or email, I'd be happy to check on the status of your request with our support team. You can also contact our toll free support hotline at 888-359-9292 for immediate assistance.

Regards,
Ben

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